Hafiza Hussaini
Cranbourne East
Summary
Compassionate Personal Support Worker with a proven track record at Caring Bunch, enhancing client wellbeing through exceptional personal care and emotional support. Skilled in mobility assistance and relationship building, I foster trust and independence, ensuring a safe and comfortable environment for all clients. Dedicated to promoting dignity and self-esteem in every interaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Caring Bunch
05.2025 - Current
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Personal Care Assistant
Ananda Aged Care
09.2024 - 03.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
Customer Service Representative
Day To Day Supermarket
02.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate III - Individual Support Worker
Melton College
South Australia 09.2024
No Degree - Bachelor of Business Administration
Sardar Bahadur Khan Women’s University
Quetta Pakistan 06.2020
Completion Certificate Of English Language - English Language And Literature
Perfect English Language Institution
Quetta Balochistan Pakistan12.2016
Skills
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Emotional support
- Privacy and confidentiality
- Social support
- Housekeeping tasks
- Meal preparation
Certification
Certificate III in individual support,
First aid,
CPR,
Manual handling,
Flue vaccination,
Driving licence,
Languages
English
Professional Working
Dari
Native or Bilingual
Urdu
Limited Working
Timeline
Personal Support Worker
Caring Bunch
05.2025 - Current
Personal Care Assistant
Ananda Aged Care
09.2024 - 03.2025
Customer Service Representative
Day To Day Supermarket
02.2024 - 06.2024
Certificate III - Individual Support Worker
Melton College
No Degree - Bachelor of Business Administration
Sardar Bahadur Khan Women’s University
Completion Certificate Of English Language - English Language And Literature
Perfect English Language Institution
Similar Profiles
Jacqueline CamenJacqueline Camen
Early Childhood Educator Assistant Float at Brady Bunch Early Learning CentreEarly Childhood Educator Assistant Float at Brady Bunch Early Learning Centre
Elisa OlsonElisa Olson
Server/Data Entry Clerk at Wild Bunch CateringServer/Data Entry Clerk at Wild Bunch Catering
MUSKAN SAYYEDMUSKAN SAYYED
Senior Inventory Manager at Odd BunchSenior Inventory Manager at Odd Bunch
Dawinn SocreeDawinn Socree
Labor Worker at Victoria QuarryLabor Worker at Victoria Quarry
Zarif MohammadiZarif Mohammadi
Hungry Jacks at KawaHungry Jacks at Kawa