Hafiz Abdullah Khizer
Granville,NSW
Summary
Accomplished business graduate with a strong foundation in the mobile phone industry and a proven track record in wholesale and retail sectors. Currently pursuing an MSc in Supply Chain Management. Brings three years of valuable experience, including two years in the wholesale sector of a multinational corporation and one year in the retail sector in a customer-focused role. Skilled in customer engagement, sales strategies, and team collaboration. Excels in managing high-stress situations while maintaining professionalism. Expertise includes resolving customer complaints with empathy, handling escalated cases effectively, and ensuring customer satisfaction leading to increased loyalty and repeat business. Also experienced in inventory and order management, processing payments, claims, and credits, as well as training employees to enhance operational efficiency. Highly organized and detail-oriented with a commitment to delivering results and providing professional support in dynamic work environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Apex Petroleum
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Organised and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
- Efficiently manage the Inventory
- Staff training
- Process Payments, Claims, Credits and returns.
Assistant Manager - Logistics
Realme
01.2022 - 02.2024
- Making & assigning targets for sales team.
- Forecasting of distribution & sales.
- Catered business managers queries & distributor quires.
- Hands on experience of ERP (V2).
- Making policies & reporting
- Making monthly policies of stock In and sales targets.
- Experience of DB and Agent system both
- Business support, SOP support, Data support & Sale support
- Stock allocation
- Stock penetration
Education
Master of Science - Supply Chain
University of Wollongong
Sydney, NSWSkills
Team Management
Microsoft Office Suite
Client Services
Customer Services
Interests
- Book Reading
- Internet surfing
- Cricket
- Social Networking
- Travelling
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Customer Service Representative
Apex Petroleum
03.2024 - Current
Assistant Manager - Logistics
Realme
01.2022 - 02.2024
Master of Science - Supply Chain
University of Wollongong
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