Hafiza Muniba Kiran
Wattle Grove,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in 2 years industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Management
R Group Security
08.2023 - 10.2023
- Prepared thorough reports, commentaries and financial statements.
- Monitored company sales, spending and budgets.
- Identified past financial trends, performed risk management and predicted future outcomes and needs.
- Used [Software] to conduct financial analysis, presenting findings to management.
Customer Service Representative
Hills View Pharmacy
03.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Escalation Support Specialist
BSA Foods
09.2021 - 01.2023
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Analyzed marketing data and trends to identify opportunities for improvement.
Education
Bachelor of Science - Food Sciences And Technology
GCUF
Faisalabad09.2021
Skills
- Employee Timesheet Processing
- customer relationship Management (CRM)
- Project Management
- Negotiation skill
Certification
Certificate II in security operations
HLTAID011 Provide First Aid
Terrorism Awareness and Response
CPCCWHS1001 prepare to work safely in construction industry
SITHFAB021 Provide responsible service of Alcohol
Timeline
Management
R Group Security
08.2023 - 10.2023
Customer Service Representative
Hills View Pharmacy
03.2023 - 08.2023
Escalation Support Specialist
BSA Foods
09.2021 - 01.2023
Bachelor of Science - Food Sciences And Technology
GCUF
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