Hafiz Daib Elahi
Melbourne,VIC
Summary
Dynamic Network Support Engineer with a proven track record at Telstra Business Technology Centre, excelling in network infrastructure and client relations. Expert in security threat mitigation and cloud telephony, I significantly enhanced network performance and customer satisfaction. Skilled in hardware testing and active directory, I consistently deliver beyond expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Support Engineer
Telstra Business Technology Centre
Melbourne, VIC
07.2022 - Current
- Managed Telstra Managed Services, providing remote support for software, laptops, emails, and troubleshooting Internet and phone issues.
- Configured fixed telecommunication handsets and programmed cloud-based voice solutions, ensuring seamless communication.
- Programmed and monitored Cisco Meraki Firewalls to ensure optimal network performance and security.
Mobile Technician
Budget Phones Australia
Melbourne, VIC
01.2021 - 07.2022
- Provided exceptional customer service by assisting clients with mobile phone purchases and plan selections.
- Repaired screens and replaced batteries to ensure optimal mobile device functionality.
Barista
McDonald's
Melbourne, VIC
05.2017 - 12.2020
- Processed customer orders efficiently and crafted high-quality coffee beverages.
Education
Bachelor of Cyber Security - Cyber Security
La Trobe University
Melbourne, VIC03-2022
High School Diploma -
La Trobe College
Melbourne, VIC02-2019
O'levels -
Beacon House School System
Pakistan08-2017
Skills
- Network infrastructure
- Security threat mitigation
- Hardware testing
- Active directory
- Ticket management
- IP addressing and subnetting
- Cloud Telephony
- Client relations and customer service
Languages
Urdu
Native/ Bilingual
English
Full Professional
Arabic
Elementary
Affiliations
- Health and wellbeing content Creator
- Photographer and Story Teller
- Gym Junkie
Accomplishments
- Employee of the Quarter
- Network Support Technician
- Above and Beyond award
Certification
- CCNA
- Cisco Meraki FIT
- CMNA
- CCNP (Preparing)
References
References available upon request.
Timeline
Network Support Engineer
Telstra Business Technology Centre
07.2022 - Current
Mobile Technician
Budget Phones Australia
01.2021 - 07.2022
Barista
McDonald's
05.2017 - 12.2020
Bachelor of Cyber Security - Cyber Security
La Trobe University
High School Diploma -
La Trobe College
O'levels -
Beacon House School System
Similar Profiles
Steve BurkeSteve Burke
Account Manager at Telstra Business Technology CentreAccount Manager at Telstra Business Technology Centre
Irfanali BaigIrfanali Baig
Customer Service Sales Specialist at TELSTRA BUSINESS TECHNOLOGY CENTRECustomer Service Sales Specialist at TELSTRA BUSINESS TECHNOLOGY CENTRE
Joanne ZervasJoanne Zervas
Senior Business Account Manager at Telstra Business Technology CentreSenior Business Account Manager at Telstra Business Technology Centre