Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hafiz Muhammad Umair

Regents Park,NSW

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

7 Eleven Gas Station
02.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Amazon Delivery Partner

Amazon
11.2021 - Current
  • Proactively communicated any unforeseen obstacles or delays to customers, demonstrating transparency and professionalism in handling unexpected situations.
  • Utilized GPS technology effectively to find optimal routes and avoid unnecessary delays.
  • Maintained vehicle safety and cleanliness, ensuring a positive image for the company.
  • Developed strong relationships with clients through consistent communication and excellent service.

Territory Manager(Sales & Marketing)

Imperial Chemical Industry
01.2018 - 03.2020
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Worked closely with regional distributors to ensure optimal inventory levels were maintained consistently throughout the year – avoiding stockouts or overstock situations.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.

Collection Officer

Habib Bank Limited
01.2016 - 11.2018
  • Partnered with credit departments to review accounts for accuracy and potential adjustments, optimizing billing processes.
  • Implemented timely escalation procedures when necessary, ensuring prompt attention is given to high-risk accounts.
  • Analyzed trends in account performance data to identify areas requiring intervention or improvement opportunities.
  • Minimized legal action by effectively negotiating settlements between debtors and creditors.

Internship Student

Pakistan Telecommunication Ltd.
06.2015 - 07.2015
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.

Education

MBA - Supply Chain Management

University of Wollongong
Wollongong, NSW
01.2023

MBA - Business Analytics

University of Wollongong
Wollongong, NSW
01.2023

BBA - Marketing

Punjab University
Pakistan
08.2015

Associate of Arts - B.COMM

Punjab College
Pakistan
06.2011

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Microsoft Excel
  • Microsoft Office Suite
  • Microsoft PowerPoint

Languages

Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

7 Eleven Gas Station
02.2022 - Current

Amazon Delivery Partner

Amazon
11.2021 - Current

Territory Manager(Sales & Marketing)

Imperial Chemical Industry
01.2018 - 03.2020

Collection Officer

Habib Bank Limited
01.2016 - 11.2018

Internship Student

Pakistan Telecommunication Ltd.
06.2015 - 07.2015

MBA - Supply Chain Management

University of Wollongong

MBA - Business Analytics

University of Wollongong

BBA - Marketing

Punjab University

Associate of Arts - B.COMM

Punjab College

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Hafiz Muhammad Umair