Hafiz Qasim Farooq
Bentley,WA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Seeking a progressive career in a collaborative environment to pursue professional goals and assist the organization in achieving its targets.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Security Officer
NPB Security
Perth, WA
06.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to clients, paying attention to special needs or wants.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Participated in staff meetings, special events and professional development activities.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Apprenticeship Trainee
Human Relief Support
Perth, WA
12.2021 - 02.2022
- Gained knowledge of accounting principles and standards and general business practices to evaluate financial data and transactions.
- Communicated with suppliers to reconcile invoice payments.
- Demonstrated commercial awareness and time management skills through work on budget and task organization.
- Received, reviewed and verified validity and completeness of appropriation, accounting and financial data.
- Measured revenues, automated accounting systems and internal controls to evaluate financial data and transactions.
- Planned and coordinated special events and fundraising activities by working with staff and volunteers.
- Maintained contact with individuals from external organizations for events.
- Helped monitor grants, contracts, agreements and other documentation for compliance and errors.
- Remitted accurate tax receipts on time.
Accounts Officer
Daewoo Pakistan
04.2019 - 02.2020
- Preparing Monthly Bank Reconciliations, making necessary adjusting entries in ERP, and preparing associated reports for management
- Managing responsibilities towards suppliers, customers, and third-party vendors, processing payments to external partners, keeping current records of invoices and receipts, and reviewing and reconciling accounts
- Preparing daily postal and electronic invoices for more than 400 clients, contacting consumers with past-due bills to create payment plans and explore restructuring possibilities, and fostering loyalty and satisfaction by keeping open lines of communication with customers and suppliers
- Maintained fixed asset details, including adding assets, transferring CIP accounts to active, and disposing of assets when needed
- Daily processing of goods and service invoices received from intercompany financial transactions and detecting and rectifying posting errors
- Prepare monthly financial statements, Business Activity statements at required intervals and conduct month-end account analysis
- Daily reconciliation of cash collection report with receivable sales ledger
- Set up payment conditions with suppliers and vendors, and reconcile their accounts
- Responding to queries of Chief Financial Officer, General Manage Finance, and other company-wide managers regarding special reporting requests..
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Developed process improvements to increase efficiency and productivity and presented to management for approval.
- Mitigated accounting risks through identification and improvement of process inefficiencies.
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
- Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and customers.
Audit Officer
The University of Lahore PK
12.2016 - 09.2018
- Assist in development of audit programs for financial, operational and compliance audits and execute testing accordingly
- By Identifying control gaps in processes, procedures, and systems through in-depth research and assessment, helped University of Lahore to reduce 15% in departmental expenditures.
- Prepared daily and monthly reports on outstanding accounts owing to insufficient funds for billing supervisor
- Information was also acquired for write-offs and accounts forwarded for collection
- To prevent and detect errors and theft, make sure that purchasing personnel does not also handle or authorize bills
- Identified, investigated, and corrected billing discrepancies to keep system current and accurate, and consulted with clients to spot billing mistakes and implement quick fixes
- Performed precise financial analyses and internal audits to reduce financial risks using SAP
- Performed detailed inventory assessments in stores while coaching managers on how to fix and prevent problems
- Compare opening and closing balances of accounts payables and recalculate figures from general ledger and individual vendor balances to verify accuracy
- Examining invoices for potential cash discounts and taking note of due dates reveals opportunities to utilize any discounts
- Compare purchase orders, receiving reports, terms of sale, price, and lists of goods acquired from vendors to identify theft, fraud, and embezzlement
- Assists in preparation of draft reports that summarize work of internal audit for presentation to management of business
- Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
- Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
Audit Trainee
The University of Lahore PK
09.2016 - 12.2016
- Assisted in office administration and client communication to help manage auditors' workload.
- Developed understanding of company audit methodology, approach and tools while working under supervision of licensed auditors.
- Proofread audit and tax reports and year-end financial statements to verify accuracy.
- Used Excel to create and manage budgets, balance sheets and other related financial statements.
Internal Auditor
Faran Engineers (Construction company) PK
07.2014 - 08.2016
- Analyzed, examined, and interpreted accounting records
- Verifying compliance with various laws relating to company
- Check and monitor SOP’s compliance companywide for policies and procedures.
- Recommended new methods to improve internal controls and operating efficiency which resulted in 30% cost reduction.
- Developed auditing program to address risks and evaluate regulatory requirements.
- Evaluated company's policies to determine how well standards adhered to best practices.
- Produced and reviewed audit reports for submission to CEO and advised on audit recommendations and internal controls.
- Guided departments in developing remediation plans, addressing deficiencies uncovered during walkthroughs.
- Produced audit reports which comprised evaluation of internal control systems.
- Planned annual audits and evaluated existing internal controls for internal departments and international offices.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Investigated discrepancies discovered during auditing process.
Education
CPA Australia On Going -
CPA Australia
Perth, WA08.2024
Master of Professional Accounting - Accounting
Murdoch University
Perth, WA2021
Association of Chartered Certified Accounts UK Member -
ACCA Pakistan
Lahore, Pakistan2016
Bachelors - Applied Accounting
Oxford Brookes University
Pakistan2015
Skills
- AASB knowledge
- Strong analytical skills
- Detail-oriented
- Highly proficient in MS Word and excel
- Hands-on practice of MYOB
- Team Player
- Self-motivated
- Excellent Interpersonal skills
- Proactive and Self-Motivated
Timeline
Apprenticeship Trainee
Human Relief Support
12.2021 - 02.2022
Customer Service Representative Security Officer
NPB Security
06.2020 - Current
Accounts Officer
Daewoo Pakistan
04.2019 - 02.2020
Audit Officer
The University of Lahore PK
12.2016 - 09.2018
Audit Trainee
The University of Lahore PK
09.2016 - 12.2016
Internal Auditor
Faran Engineers (Construction company) PK
07.2014 - 08.2016
CPA Australia On Going -
CPA Australia
Master of Professional Accounting - Accounting
Murdoch University
Association of Chartered Certified Accounts UK Member -
ACCA Pakistan
Bachelors - Applied Accounting
Oxford Brookes University
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