HAFIZ RANA MOEED ALI KHAN
Sydney,NSW
Summary
I have exceptional experience in disability services in a support worker role as I am currently employed as a DSP in a healthcare environment. I am aiming to challenge and expand my abilities to advance further in this field which will allow me to acquire more recent skills and qualifications. Along with this I have gained experience in customer service and customer relations through being employed as a manager in a retail environment for more than 3 years. I am eager to work in a progressive team and am enthusiastic to learn new skills in disability and community support services. My current experience, problem-solving and communication skills help me adapt in new working environments whilst still achieving positive results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Safe Hands
07.2021 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviours and incidents.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Drove clients safely to social activities and appointments.
- Maintained safety with tidy, clean and hazard-free home environments.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Monitored client vital signs, administered medications and tracked behaviours to keep healthcare supervisor well-informed.
- Designed individualized plans detailing daily activities and needs for patients.
- Conferred with supervisor to discuss patient condition and medical care.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Prepared nutritious meals to meet individual dietary needs for clients.
Customer Service Attendant
7-Eleven
07.2019 - Current
- Recommended products to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Shift Manager
Supreme Pizza & Seafood
07.2017 - 09.2019
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanour during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Education
Master - Information Technology
Charles Sturt University
07.2019
Bachelor of Science - Software Engineering
Beaconhouse National University
04.2016
Skills
- Developing Interpersonal Skills
- Establishing Teamwork Skills
- Emotional Support
- Housekeeping Duties
- Worker Supervision
- Progress Documentation
- Conflict Resolution
- Time Management
- Individual Support Plans
- Appointment Organization
- Incident Reports
- Client Requirements
- Medication Schedules
- Daily Living Requirements
- Appointment Transportation
- Mobility Support
- Daily Logs
- General Housekeeping
- Lifestyle Support
- Care Documentation
- Occupational Health and Safety
Certification
- Provide First Aid and Provide Cardiopulmonary Resuscitation , Australian College of Business Skills - 11/09/2022 - 10/09/2025
- WWCC 02/09/2027
- Medication Administration
- NDIS Worker Check
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Disability Support Worker
Safe Hands
07.2021 - Current
Customer Service Attendant
7-Eleven
07.2019 - Current
Shift Manager
Supreme Pizza & Seafood
07.2017 - 09.2019
Master - Information Technology
Charles Sturt University
Bachelor of Science - Software Engineering
Beaconhouse National University
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