Hafsa Amin
Melbourne,VIC
Summary
Results-driven Customer service officer offering a proven history of achievements during a 5-year career. A talented leader with analytical problem-solving and strategic planning expertise. Solid background in consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.
Seeking a challenging role as a Customer Service Executive to leverage skills in problem resolution, relationship management, and team collaboration for the benefit of both the organization and its clients.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service & Logistics Agent
Startek
Melbourne, VIC
05.2022 - Current
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Managed over 50 customer calls per day and increased sales by 20% and increased sales by 10%".
- Assisted in the development and implementation of logistics policies and procedures to provide aroadmap for daily operations.
- Generated monthly performance reports to track and analyze shipping trends.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Analyzed customer requirements and provided customized logistics solutions.
- Built and established relationships with staff and vendors.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
Sales and Marketing Officer
Central Australian College
Melbourne
01.2021 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Suggested innovative ideas to increase sales by 10% increased in brand engagement.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data for enrolments.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Sales Representative
GLASSONS
Melbourne, VIC
10.2018 - 10.2021
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits by 15% and maintained an average KPI of 2.5.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Art - Media & Communications
Curtin University
Perth, WA08.2024
BACHELOR OF DESIGN ARTS - INTERIOR DESIGN AND VISUAL COMMUNICATION
LCI MELBOURNE
MELBOURNE 02.2020 - 10.2022
Skills
- Customer Relationship Management
- Excellent Communication Skills
- Problem Resolution
- Relationship Management
- Presentation Skills
- Customer Engagement
- Company Policy Adherence
- Public Speaking
- Customer Training
- Time Management
- Multitasking
- Attention to Detail
- Accuracy
- Relationship Building
- Team Collaboration
Timeline
Customer Service & Logistics Agent
Startek
05.2022 - Current
Sales and Marketing Officer
Central Australian College
01.2021 - 06.2022
BACHELOR OF DESIGN ARTS - INTERIOR DESIGN AND VISUAL COMMUNICATION
LCI MELBOURNE
02.2020 - 10.2022
Sales Representative
GLASSONS
10.2018 - 10.2021
Bachelor of Art - Media & Communications
Curtin University