Summary
Overview
Work History
Education
Skills
References
Timeline
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Hafsa Umer

Figtree,Australia

Summary

Qualified Business administration with extensive knowledge and proven track record in the office work/ environment well versed in managing and keeping the team motivation, I am a quick learner. I am accustomed in handling sensitive, confidential records. Have experience to deal critical situations, customers, multi tasker, and dedicated to my work. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in MS Office, BestPractice,

Medical Practice .

Overview

2
2
years of professional experience

Work History

Medical Assistant/Receptionist

Goulburn Doctors
10.2021 - 05.2022
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Medical Receptionist

Isra Medical Service
06.2020 - 01.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

Education

Diploma - Health and Services management

Kaplan Business School
03.2023

BBA - HR Electives (Performance Management, Recruitment, And Selection, HRIS, And Compensation And Benefits)

PAF-Kiet
PAKISTAN
12.2016

Skills

  • Administrative literacy
  • Customer service
  • Computer literacy
  • Phone manner
  • Best Practice software
  • Medical director software
  • Pracsoft
  • MS office
  • Document control
  • Document preparation
  • Coordination
  • Presentation
  • Report writing
  • Problem Solving Skills
  • Good Decision Making & Planning Abilities
  • Good Communication, Managerial Skills
  • Interpersonal skills
  • Healthcare Industry Knowledge
  • Medical Office Procedures
  • Medical receptionist experience
  • Front Desk Operations
  • Office Administration
  • Insurance Verification
  • Appointment management
  • Medical Terminology
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations

References

Available on request

Timeline

Medical Assistant/Receptionist

Goulburn Doctors
10.2021 - 05.2022

Medical Receptionist

Isra Medical Service
06.2020 - 01.2021

Diploma - Health and Services management

Kaplan Business School

BBA - HR Electives (Performance Management, Recruitment, And Selection, HRIS, And Compensation And Benefits)

PAF-Kiet

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Hafsa Umer