Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Hafsa Wanyama

Noble Park,VIC

Summary

Caring individual well-versed in Homeless, Child, Youth and disability residential and community care . Offering many years of experience in the sector. Proficient in emergency response care and monitoring ongoing conditions. Devoted to residential and community philanthropy and providing emotional support to those in need.

Overview

11
11
years of professional experience

Work History

Youth Support Worker

Allambi Care,
Frankston, VIC
01.2020 - Current
  • Report writing House shopping, Meal preparation and general house cleaning.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.
  • Provided key emotional support to special needs youth.
  • Managed and led activities promoting growth in mental, emotional and educational areas.
  • Educated potential participants on available services and processes to engage in program.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Completed all necessary reports and documentation to maintain thorough, accurate case records.
  • Consulted with parents, teachers and other school personnel to determine causes of problems such as truancy and misbehavior.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.

Homeless and refugees support volunteer

Afri Aus Care Inc
Dandenong, VIC
01.2020 - Current
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Used interactive visuals and static worksheets to teach each student algebra and writing techniques.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Completed home welfare checks to align with state program guidelines.
  • Introduced students to concepts in algebra and reading to encourage recall of educational content.
  • Monitored progress, documented any patient health status changes, keeping healthcare team updated.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Developed rapport to create safe and trusting environment for care.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Documented data and completed accurate updates to case records.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Disability Support Worker

Outlook Disability Services
Pakenham, Vic
02.2019 - 03.2020
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Provided high level of physical support by lifting, adjusting and moving clients.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Worked with children and parents to closely monitor and record social, behavioral and academic growth.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.

Barista/ Sales Assistant

Foodary Caltex
Dandenong, Vic
05.2018 - 03.2019
  • Recommended products according to individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Prioritized drink requests while managing interruptions.

Store in Charge

Costa Coffee Qatar
Doha, Qatar
05.2012 - 12.2017
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Appraised inventory levels every monthly and ordered new merchandise to keep quantities well-stocked.
  • Lead store team in delivering best coffee experience to guests
  • Ensure Costa checks, standards, food and health safety checks completed.
  • Overall responsibility of stock management, order systems for food and consumables while delivering budgeted margins/profit
  • Ensure company policies and procedures are followed to maintain cash and stock in secure manner
  • Deal with and resolve customer complaints
  • Execute all aspects of right time right person
  • Train, Coach and Develop the team to ensure t5hey deliver brand standards and great customer experience
  • Deliver monthly/annual budget and KPIs for the store
  • Take initiative to develop store sales and involve in local store market
  • Complete team members one to one coffee charts and appraisals
  • Analyze and act upon financial/performance data to ensure the store is run in efficient and profitable manner.
  • Ensure menu is followed as per standards and participate in Barista of the year competitions to add new drinks on the menu.
  • Suggest food menus to management as per client's needs
  • Maintain stores' cash float

Education

Bachelor of Arts - Community Services

Stott's Colleges
South Melbourne, VIC

Diploma - Community Services

Southern Cross University
Melbourne, VIC

Certificate III in Individual Support - Individual Support

Inspire Institute
NSW

Diploma of Hospitality Management - Hospitality

Lazuli College
Mombasa Kenya
09.2016

Advanced Diploma of Marketing And Communication -

Barkly International College
Melbourne, VIC
03.2019

Skills

  • Reintegration techniques
  • Crisis response expertise
  • Program support
  • Emotional support
  • Special needs understanding
  • Educational activities
  • Behavioral interventions
  • Advocacy
  • Computer proficiency
  • Verbal and written communication
  • Team building
  • Critical thinking
  • MS Office
  • Responsible
  • Excellent work ethic
  • Adaptability

Additional Information

References:

Chuck Ejim

Case Worker

Allambi Care

0450299357

ejiofor2000@yahoo.co.uk

Albert Jones

Practice Lead

Yooralla

Jones.Albert@yooralla.com.au

+61415149625

Timeline

Youth Support Worker

Allambi Care,
01.2020 - Current

Homeless and refugees support volunteer

Afri Aus Care Inc
01.2020 - Current

Disability Support Worker

Outlook Disability Services
02.2019 - 03.2020

Barista/ Sales Assistant

Foodary Caltex
05.2018 - 03.2019

Store in Charge

Costa Coffee Qatar
05.2012 - 12.2017

Bachelor of Arts - Community Services

Stott's Colleges

Diploma - Community Services

Southern Cross University

Certificate III in Individual Support - Individual Support

Inspire Institute

Diploma of Hospitality Management - Hospitality

Lazuli College

Advanced Diploma of Marketing And Communication -

Barkly International College

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Hafsa Wanyama