Hai-Anh Nguyen
St Leonards,VIC
Summary
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
25
25
years of professional experience
Work History
Executive Assistant
PAPERCUT SOFTWARE INTERNATIONAL PTY LTD
12.2015 - Current
- The Leadership team
- Fit out of Hawthorn office and Portland (US) office.
Yet Kieu Sea Scout Group
01.2012 - Current
- Workplace First Aid Certificate - Basic First Aid
Global Customer Service Manager/Office Manager
02.2017 - 06.2017
- Manage a global team that looks after all things administrative/facilities/licensing and customer service realted.
- 2 Melbourne based employees, 1 in the UK and 1 in the US
- Set up UK office, )
- Fitted out the current Camberwell office (January - Jun 2016)
Office Manager/Executive Assistant
PAPERCUT SOFTWARE INTERNATIONAL PTY LTD
04.2010 - 12.2015
- Duties include answering phones, filing, data entry, stationery ordering, greeting clients, posting mail and collection of mail, courier services (Fedex & Allied), preparing tea/coffee & organising travel/accommodation, co-ordinate conferences and tradeshows that the company attends, events management for the company, organise company lunches, banking, accounts payable/receivable, petty cash custodian, all other reception/admin duties
- Processing sales orders and quotes through an online system (company written system), assist with customer service queries (Kayako ticket system) to both internal and external customers
- Assist with set-up of the US office
- Assist with HR administration, employee starter packs, forms etc
- Assist Directors and management team with ad hoc tasks.
Executive Assistant
COLLINS PARTNERS CORPORATE ADVISORY
07.2007 - 03.2010
- Duties include answering phones, filing, data entry, typing, spreadsheet, stationery ordering, greeting clients, posting mail and collection of mail, preparing tea/coffee & organising travel/accommodation, lunches, banking, accounts payable/receivable all other reception/admin duties
- Assist Directors and Analysts with work, handle enquiries about the company, client database, basic book keeping and all other ad hoc duties.
Reception/Administration Assistant
CERAMIC FUEL CELLS LTD
12.2005 - 07.2007
- Duties include answering phones, filing, data entry, typing, spreadsheet, stationery ordering, greeting clients, posting mail and collection of mail, updating intranet, preparing tea/coffee & lunches, all other reception/admin duties
- Assist Executive
- Assistant with Management team work, handle public enquiries about the companies' product, assist purchasing team with orders, assist accounts team with ad hoc duties
- In charge of
- LEX (company database), Confidentiality agreements, website updates and maintenance and also Patents work.
Team Secretary/Personal Assistant
MERCER HUMAN RESOURCE CONSULTING
03.2003 - 07.2005
- Duties include answering phones, filing, formatting/editing reports, binding reports, collating reports, typing, presentations and slides, distribution of mail, preparing/setting up meetings for clients and internal meetings, travel arrangements, AMEX statement reconciliation, database work (Retainer), emailing, sending out letters, billing client, diary management and all other PA and secretarial duties as required
- Collating data for Quant Team, sending out surveys, updating databases
- Also the cab charge custodian.
Leader
Yet Kieu Scout Group
01.1999 - 06.2001
01.1999 - 06.2000
- Assisted students with reading - Grade 3 and 4 (1999)
- Attended the 'Many faces of leadership' - 1998 State Youth Conference organised by the
- Victorian Multicultural Commission
- Received “Simon Crean Community Spirit and Leadership Award
Education
Bachelor of Business - Information Management
RMIT UNIVERSITY
Melbourne2000
Completed Victorian Certificate of Education -
KILLESTER SECONDARY COLLEGE
1996
Skills
- Ability to multitask and prioritise tasks
- Excellent time management
- Organised
- Attention to detail
- Great verbal and written communication
- Professional discretion
- Teamwork and collaboration
- Punctual
- Adaptable
- Honesty
Accomplishments
- James Fergusson
- Head of Global Operations
- PaperCut Software International Pty Ltd
- Dr
- Stuart McMillan (PhD)
Additional Information
- ADDITIONAL ACHIEVEMENTS Completed: Level 1
Languages
Vietnamese
Native or Bilingual
Timeline
Global Customer Service Manager/Office Manager
02.2017 - 06.2017
Executive Assistant
PAPERCUT SOFTWARE INTERNATIONAL PTY LTD
12.2015 - Current
Yet Kieu Sea Scout Group
01.2012 - Current
Office Manager/Executive Assistant
PAPERCUT SOFTWARE INTERNATIONAL PTY LTD
04.2010 - 12.2015
Executive Assistant
COLLINS PARTNERS CORPORATE ADVISORY
07.2007 - 03.2010
Reception/Administration Assistant
CERAMIC FUEL CELLS LTD
12.2005 - 07.2007
Team Secretary/Personal Assistant
MERCER HUMAN RESOURCE CONSULTING
03.2003 - 07.2005
Leader
Yet Kieu Scout Group
01.1999 - 06.2001
01.1999 - 06.2000
Bachelor of Business - Information Management
RMIT UNIVERSITY
Completed Victorian Certificate of Education -
KILLESTER SECONDARY COLLEGE
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