HAI HA NGUYEN
Oatlands
Summary
Dedicated and adaptable individual with diverse experience in customer service, team collaboration, and multicultural environments. Skilled in effective communication, problem-solving, and time management, with a strong focus on cultural competency and client-centred support. Currently pursuing a Bachelor of Community Services to build expertise in counselling, case management, and welfare systems, aiming to contribute meaningfully to the social work and community services sector.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kitchen Staff
GotPho
03.2023 - Current
- Supported team collaboration in a fast-paced environment
- Maintained high levels of hygiene and food safety, ensuring compliance with regulations
- Worked effectively under pressure to meet customer needs and deadlines
Team Member
GongCha
01.2023 - 11.2024
- Delivered exceptional customer service, building rapport with a diverse client base
- Developed strong interpersonal and problem-solving skills in a multicultural setting
- Managed tasks efficiently to meet organizational and client expectations
Food and Beverage Attendant
Rydges Sydney Central
07.2022 - 04.2023
- Communicated effectively with diverse groups, resolving customer issues professionally
- Promoted teamwork by supporting colleagues in maintaining operational efficiency
- Applied strong organizational skills to ensure smooth service delivery
Retail Sales Assistant
Lien Supershoes
08.2018 - 06.2022
- Provided culturally sensitive customer service to diverse populations
- Gained experience in understanding client needs and tailoring support accordingly
- Enhanced time management skills while managing multiple priorities
Retail Sales Assistant
Petmart
01.2020 - 10.2021
- Fostered a welcoming and inclusive environment for customers
- Strengthened conflict resolution skills by addressing client concerns effectively
- Demonstrated strong organizational abilities through stock management and scheduling
Education
Bachelor of Community Services -
Stotts College
Sydney, NSW01.2026
Bachelor of Business Administration - undefined
Ha Noi Open University
05.2022
Skills
- Client-Centered Approach
- Cultural Competency
- Effective Communication
- Case Management Support
- Team Collaboration
- Problem Solving
- Time Management
- Multitasking in High-Pressure Environments
- Adaptability and Resilience
Certification
- Responsible Service of Alcohol (RSA)
- Working with Children Check (WWCC)
Languages
Vietnamese: Native
English: Advanced
Timeline
Kitchen Staff
GotPho
03.2023 - Current
Team Member
GongCha
01.2023 - 11.2024
Food and Beverage Attendant
Rydges Sydney Central
07.2022 - 04.2023
Retail Sales Assistant
Petmart
01.2020 - 10.2021
Retail Sales Assistant
Lien Supershoes
08.2018 - 06.2022
Bachelor of Business Administration - undefined
Ha Noi Open University
Bachelor of Community Services -
Stotts College
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