Hai Vu

Premium Repair Services is the leading consumer electronics service centre in Victoria for a number of major appliance manufacturers such as Samsung, Bosch, Beko, Hitachi, Panasonic and Hisense.

• With In-home service as the core business of Premium repair Services, I organized the field technicians scheduling on a day to day basis, coordinated with clients and customers to meet their expectations, as well as managed budgets and resources to maximize productivity and profitability.
• Hired, trained and supervised team members including front reception team, customer service team, service tracking team and technical team to meet business goals.
• Developed and maintained positive relationships with clients to build rapport and trust.
• Negotiated with vendors to secure best prices for spare parts and supplies.
• Met with existing clients to discuss service needs and develop effective and practical solutions.
• Approached potential new clients for service contract agreements.
• Leveraged data and analytics to make informed decisions and drive business improvements.

AllGraduates provides translation and interpreting services Australia-wide.

• Communicated with clients and coordinated with contracted interpreters and translators to arrange service appointments, or request referrals and follow up to confirm appointments.
• Collected, arranged, and input information into database system.
• Generated reports detailing findings and recommendations.