Haidee Mowatt

• Decant and consolidate stock for dispatch to the appropriate Kmart store using an RF scanner.
• Achieve KPI of 130 items per hour by working efficiently and maintaining a fast pace of consolidating stock.
• Ensure stock is packed safely into large storage tubs.
• Lift, stack and transport storage tubs using an electric walkie stacker.
• Safely operate warehouse equipment and adhere to safety and traffic management codes.

• Supported young people with their daily lives and established routines, which included; personal hygiene, getting ready for school, medication administration, meals, activities and bedtime routines.
• Utilized trauma-informed practice training to build trust and strengthen relationships with young people.
• Responded to response calls as part of a designated response team to support young people in the event of an incident and supported the young people to regulate using de-escalation techniques.
• Maintained accurate and appropriate record keeping related to the young persons care and compiled reports for presentation at hearings, courts and reviews.
• Acted as 'key worker' when identified for individual young people and played a vital role in the assessment of the young persons needs and individual placement plans and worked collaboratively with the families and other professionals involved in the young persons care.

• Supported individuals in all aspects of daily living, including cooking, shopping, cleaning, finances, activities and medication - while supporting them to meet their goals.
• Acted as Key Worker to lead the support worker team and ensured to empower the individual to be at the heart of their own care and involved in the development and implementation of their personal plans.
• Adapted communication methods, including British Sign Language and Makaton, to meet the individual's communication needs.

• Supported individuals to a wide range of social activities such as concerts, festivals and holidays, including a four night trip to Berlin on a 1:1 support basis.

• Provided support to colleagues should any issues arise.
• Managed customer complaints in a courteous and professional manner.
• Took orders on a till.
• Made and served hot/cold drinks and food.
• Maintained a clean working space and restaurant.

• Serving drinks and food
• Cash handling
• Maintaining a clean bar.
• Ensuring customers had an enjoyable time by engaging in conversation and demonstrating excellent customer service.

• Till sales and cash handling.
• Product merchandising and stock replenishment.
• Taking stock and audits.
• Measuring customers for suit fittings.

• Data input
• Cash handling
• Processing and fulfilling Transport for London oyster card orders
• Inputting Railcard application forms
• Answering calls and dealing with queries