Haider Abbas
Melbourne,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proven leadership abilities and solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization.
Overview
13
13
years of professional experience
Work History
Business Proprietor
Fast Food Restaurant
Melbourne, VIC
01.2021 - Current
- Business Proprietor of fast food restaurant.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Entered income and expense details into business databases to track purchases and address variances.
- Introduced new methods, practices and systems to reduce turnaround time.
- Increased sales and customer satisfaction through personalized servicing.
Customer Service Representative
Coles Group
Melbourne, VIC
03.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Site Manager
Coles Group
Melbourne, VIC
03.2019 - 03.2021
- Complied with safe operating practices and assessed operational procedures against best practices.
- Supervised contractor work processes and adherence to project schedule.
- Resolved issues between employees and customers using company policies.
- Created weekly and monthly reports and presentations for management team.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Inspected cleanliness of common areas and offices.
- Interviewed, hired and trained new workers.
- Attended weekly meetings to discuss safety procedures, compliance issues and facility maintenance.
Assistant Site Manager
Coles Group
Melbourne, VIC
08.2017 - 03.2019
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Controlled store inventory and reviewed cash handling and operations reports.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Customer Service Representative
Coles Group
Melbourne, VIC
11.2013 - 08.2017
- Improved customer service standards by anticipating needs and providing outstanding support to customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Welcomed, greeted and assisted customers in high-traffic stores, achieving sales targets in business.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Customer Service Assistant
7-Eleven
Melbourne, VIC
12.2011 - 11.2013
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Helped customers complete purchases locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Graduate Certificate - Information Technology
Swinburne University of Technology
2010
Bachelor of Science - Management Information Systems
Hamdard University
Pakistan2007
Certificate in IT - Information Technology
National Institute of Information Technology
2002
Skills
- Decision Making
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Call Documentation
- Customer Data Confidentiality
- Upselling Products and Services
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Report Creation
- Customer Inquiry Response
- Time Management
- Team Leadership
- Training Management
- Telephone Management
Timeline
Customer Service Representative
Coles Group
03.2021 - Current
Business Proprietor
Fast Food Restaurant
01.2021 - Current
Site Manager
Coles Group
03.2019 - 03.2021
Assistant Site Manager
Coles Group
08.2017 - 03.2019
Customer Service Representative
Coles Group
11.2013 - 08.2017
Customer Service Assistant
7-Eleven
12.2011 - 11.2013
Graduate Certificate - Information Technology
Swinburne University of Technology
Bachelor of Science - Management Information Systems
Hamdard University
Certificate in IT - Information Technology
National Institute of Information Technology
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