Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Haider Shahid

Summary

Enthusiastic and technology-oriented and a robust foundation in IT and a proven track record in customer care, seeking to leverage my skills in a dynamic tech environment. My experience in addressing customer needs and resolving technical issues, combined with a keen interest in IT innovations, positions me uniquely to contribute effectively to a customer-focused tech role. As an aspiring full-stack web developer with a comprehensive understanding of both front-end and back-end technologies, I am eager to embark on a new career path where I can apply my skills in web development. With a solid foundation in HTML, CSS, JavaScript, React, Node.js, database management and MongoDB, among others. My goal is to contribute to innovative IT solutions that drive business success and enhance user experience.

Overview

5
5
years of professional experience

Work History

Admin

UNISYS/RAMS
01.2022 - Current
  • Monthly Admin and Service Reports: - Compiled and submitted detailed monthly admin and service reports to area using pivot tables, VLOOKUP functions and SQL proficiency for data analysis and report generation, leading to a 15% increase in reporting efficiency
  • Credit Correction Report Analysis: - Conducted comprehensive analysis of credit correction reports, resulting in a 20% reduction in credit discrepancies
  • Bank Statement and Paperwork Generation: - Efficiently generated over 500 duplicate bank statements monthly, ensuring accuracy and timely delivery
  • AML Team Collaboration: - Actively collaborated with the Anti-Money Laundering team, aiding in the identification of transaction irregularities, and enhancing customer information accuracy
  • Foreign Tax Report (FTR) Generation: - Generated monthly Foreign Tax Reports within Regulatory Asset Management System (RAMS) guidelines, maintaining 100% compliance over a 2-year period
  • Manual Identification (MID) Reports: - Completed Manual Identification Reports to verify customer information, significantly reducing fraud incidents by 30%
  • Live Chat Support: - Provided exceptional live chat support, achieving a 95% customer satisfaction rate.

Financial product Advisor

Silk bank
11.2018 - 05.2020
  • Liaising with the finance department for unidentified payment and overs payments Advising customers on personal loan and credit cards features
  • Processing invoices and payments for the clients and financial advisers
  • Reconciliations of bank transfers and credit card payments of premiums to individual policies
  • Collections of overdue accounts from customers and financial advisers
  • Calculating customer fees and premiums based on the type of policy from excel calculators
  • Appropriate escalation of customer requests or enquiries within agreed delegated levels of authority
  • Maintain customer satisfaction ratings based on criteria set forth by Silk bank Ltd
  • Input data into the company software to keep each customer record updated
  • Liaising with financial advisers for complex products such as, personal loan and credit card
  • Follow the productivity habits such as, being Visual Management Board, Standard Operating Procedures, Huddles, and Continuous Improvement.

Education

Coding Bootcamp (full front and back – end web development) -

University of Sydney

bachelor’s in business administration (Finance) -

Bahria University
01.2017

Skills

  • Skilled in using Git and GitHub for source code management and collaborative development
  • Proficient in HTML5, CSS3, JavaScript (ES6), and popular frameworks like Reactjs for creating responsive and interactive web interfaces
  • Competent in web design principles, UX/UI design considerations, and using design tools like Adobe XD and Figma

Accomplishments

  • Drafted and dispatched comprehensive monthly administrative and service reports to the regional office, utilizing advanced Excel features like pivot tables and VLOOKUP, along with SQL expertise for efficient data analysis and report creation. This approach enhanced reporting efficiency by 15%.
  • Effective Decision-Making Support: Compiled and submitted detailed monthly admin and service reports to area managers and team leaders, facilitating informed decision-making.
  • Reduction in Credit Discrepancies: Achieved a 20% reduction in credit discrepancies through meticulous credit correction report analysis.
  • High Customer Satisfaction: Maintained a 95% customer satisfaction rate in live chat support by providing timely and effective assistance.
  • AML Collaboration and Compliance: Enhanced accuracy in customer information and transaction irregularities identification in collaboration with the AML team.
  • SLA Compliance: Consistently met Service Level Agreement requirements through effective escalation and resolution of urgent admin requests.
  • Fraud Reduction: Significantly reduced fraud incidents by 30% through diligent completion of Manual Identification Reports.

References

References can be provided upon request.

Timeline

Admin

UNISYS/RAMS
01.2022 - Current

Financial product Advisor

Silk bank
11.2018 - 05.2020

Coding Bootcamp (full front and back – end web development) -

University of Sydney

bachelor’s in business administration (Finance) -

Bahria University

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Haider Shahid