M. Haider Waheed
Perth,WA
Summary
PMI and Google-certified telecom engineer turned project manager with over 5 years of experience overseeing complex projects in the telecom, SaaS, and manufacturing sectors. Demonstrated proficiency in resource coordination, cross-functional collaboration facilitation, and achievement of high-quality results that align with business goals. Expertise in utilizing MS Project, implementing risk management tactics, and engaging stakeholders to ensure project success. Extensive knowledge of PMI and PRINCE2 methodologies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Manager (GSCaaS PMO)
Zones IT Solutions
04.2023 - 06.2024
- Led and managed supply chain and IT infrastructure deployment projects for global clients including The Results Companies and North American Dental Group
- Gathered business requirements from clients and analyzed desired outcomes
- Managed inventory for global clients and ensured timely delivery
- Worked with clients to define minimum stock levels to reduce the risk related to stock shortage
- Coordinated with different vendors like Ingram Micro and TD Synnex for product lead times
- Worked with client and software development team to tailor ERP solutions for order placement, tracking, inventory management and inventory forecasting
- Leveraged tools like Rapid Response for inventory forecasting and depletion
- Acted as a focal point between Zones Technology Solution Centers and clients to ensure client's expectations are met
- Coordinated with IT asset disposition team within Zones Warehouse to dispose of old devices and safe data destruction
- Worked with ITAD team to redeploy approximately 80% of the client's returned inventory from end users
- Led and trained a team of Project Coordinators to ensure agreed SLAs are met
- Led internal and external onboarding calls for new projects
- Drafted and maintained project artifacts like RACI charts, RAID Logs
- Reviewed project change requests and managed changed control board
- Ensured smooth project closure and managed project billing, POs and quotes with the aid of sales team
- Reduced cycle time for deliveries and restored customer satisfaction by significantly reducing shipping charges
Project Manager (Ecommerce)
RDX Sports
10.2022 - 04.2023
- Company Overview: RDX Sports (also known as iGate Technologies) is one of the leading combat sport brands in the UK
- Worked as a Project Manager for RDX Sports
- Acted as a pivotal figure for cross-functional teams including Development, IT, QA, Listings, Supply Chain, Customer Support, Compliance and Branding & Communications
- Spearheaded initiatives for Agile Transformation and implemented Scrum Framework from scratch
- Maintained product backlog and orchestrated sprint planning
- Led daily scrum, product-dev sessions, and release planning meetings
- Conducted interdepartmental engagements to resolve bottlenecks, integrate payment gateways, and optimize processes
- Organized and attended stakeholder meetings and converted action items to tasks for further delegation
- Led a project to allow RDX Sports warehouses to provide 3PL services for small businesses
- Leveraged Click Up to its full capacity as a project management tool to allow stakeholders make data-driven decisions
- RDX Sports (also known as iGate Technologies) is one of the leading combat sport brands in the UK
- Led cross-functional teams to ensure timely delivery of projects and maintained stakeholder satisfaction.
- Developed comprehensive project plans that enhanced team coordination and minimized project risks.
Project Manager (Software Development)
Xenex Media
05.2022 - 01.2023
- Company Overview: A Queensland based Australian software development agency
- Worked remotely as a consultant Project Manager for a Queensland based Australian software development agency
- The projects mainly included providing CRM solutions to Real Estate Agents and Property Managers
- Led Agile software development projects, creating key project documentation (MVPs, BRDs, Risk Register) to ensure alignment with business and technical goals
- Planned sprints, conducted retrospective meetings and daily stand-ups
- Performed quality control on the project throughout development to maintain the standards expected
- A Queensland based Australian software development agency
Project Coordinator (BI and Development)
Metis International
04.2022 - 10.2022
- Worked on Business Intelligence and Software Development projects with Allied Bank, Pakistan and Vodafone, Qatar
- Led a team of BI Developers to develop real-time dashboards
- Gathered requirements from clients and locked scope
- Drafting project-specific documents required by customers like Scope of Work and Work Breakdown Analysis
- Composed Project Roadmap, User Stories and Project Status Reports for all the internal stakeholders
- Work closely with the developers to implement the required features and ensure quality of work
- Started using Jira as a primary PM tool which was not previously set up
- Conducted teams' training on scrum framework and conducted daily stand-ups
SQA and Customer Support Engineer
Convo Pvt. Ltd.
11.2019 - 03.2022
- Company Overview: Convo operates on a Software as a Service (SaaS) model and is a collaboration platform for workplaces
- Started working as a Customer Support Engineer and then got promoted to Lead Customer Support and to Software Quality Assurance Engineer
- Main clients included H&M Clothing, The Information Lab and PTCL
- Created and managed test cases on Zephyr Scale and reported bugs using Jira
- Developed test plans, executed test cases, and analyzed/report issues
- Participated in Dev-QA sessions, Release Planning, Scrum/Agile meetings, and Sprint Planning
- Attended grooming sessions to contribute insights for test planning and execution
- Ensured comprehensive documentation of testing processes
- Managed a 7-member Tech Support Team, overseeing hiring, onboarding, and training
- Led team coaching, served as a point of escalation, managed schedules, and coordinated projects
- Enhanced customer support efficiency by streamlining activities and standardizing responses
- Coordinated with Product Manager on technical documentation and SLAs
- Acted as a liaison between Development, Product Management, and Sales to resolve customer issues
- Evaluated team performance quarterly, submitting appraisal reports for rewards and salary increments
- Established customer support operations for new projects like TEPS.PK from inception
- Proposed CSR Portals for independent work and collaborated with Engineering Team on their design
- Collaborated across teams to create Root Cause Analysis Reports for critical issues
- Convo operates on a Software as a Service (SaaS) model and is a collaboration platform for workplaces
Technical Support Engineer
AG Telecoms
11.2018 - 11.2019
- Company Overview: AG Telecoms is a UK based Telecom company
- Worked remotely as a Technical Support Engineer
- My core responsibility included providing helpdesk support to all clients and troubleshoot networking issues
- Configured IP phones and local network printers
- Managed network users using Windows Active Directory and kept updated record of email profiles using Zentyal Mail Server
- Researched, diagnosed and identified solutions to resolve system issues
- Talked clients through a series of actions, either via phone, email or chat, until the issue is resolved
- Provided prompt and accurate feedback to customers and maintained good relationship with clients
- Coordinated with on-field engineers to install new networks and VoIP Phone Systems
- Maintained Call Logs and Backup
- AG Telecoms is a UK based Telecom company
Education
Master of Project Management -
SZABIST University
06-2024
Bachelor of Electrical (Telecom) Engineering -
COMSATS University
07-2018
Doing Business in Asia -
University of Nottingham
07-2017
Skills
- Project Management
- Leadership
- Negotiation
- Communication
- Risk Management
- Stakeholder Management
- Quality Management
- Cost Management
- ClickUp
- Jira
- Trello
- Zeplin
- Miro
- Microsoft Office
- Project planning
- Risk management
- Team leadership
- Budget management
- Quality control
- Scope management
- Change management
- Vendor coordination
- Project documentation
- Performance tracking
- Project reporting
- Agile methodology
- Process improvement
- Operational efficiency
Certification
- Project Management Professional (PMP), Project Management Institute
- Google Project Management Professional, Google
- ITIL v4 Foundation, Axelos
- McKinsey Forward Program, McKinsey
- Agile Scrum Master (ASM), Simplilearn
- Six Sigma Yellow Belt (SSYB), 6sigmastudy
- PTE, (Listening:88, Reading:85, Writing:85, Speaking:90: Overall score 87)
- IELTS, (Listening: 8, Reading: 9, Writing: 7, Speaking 8: Overall Score 8.0)
- Certificate of registered engineer, Pakistan Engineering Council
- Certified Telecommunications Engineer, Engineers Australia, ANZSCO 263311
- License to operate forklift truck (LF), Forklift WA, TLILIC0003
- WA Security and Crowd Controller License, WA Police
Personal Information
Willing To Relocate: True
Availabletostart
Immediately
Timeline
Project Manager (GSCaaS PMO)
Zones IT Solutions
04.2023 - 06.2024
Project Manager (Ecommerce)
RDX Sports
10.2022 - 04.2023
Project Manager (Software Development)
Xenex Media
05.2022 - 01.2023
Project Coordinator (BI and Development)
Metis International
04.2022 - 10.2022
SQA and Customer Support Engineer
Convo Pvt. Ltd.
11.2019 - 03.2022
Technical Support Engineer
AG Telecoms
11.2018 - 11.2019
Master of Project Management -
SZABIST University
Bachelor of Electrical (Telecom) Engineering -
COMSATS University
Doing Business in Asia -
University of Nottingham
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