Haifa Jabr-Alkees
Melbourne
Summary
I am an experienced Business Manager successful at connecting with key decision makers to build profitable, lasting partnerships that sustain revenue growth.
Overview
12
12
years of professional experience
Work History
BUSINESS MANAGER
BAXTER LABORATORIES
01.2024 - 05.2024
- Working Closely with all key stakeholders within the business to ensure superior management of the customers together with identifying new opportunities for the business
- Working on new business opportunities and ensuring that all new products are launched on time and with the agreed margin
- Provide detailed costings as part of any customer tenders as well
- Work closely with the R&D team and the Project Management team to make sure all customer requests and requirements are met at the highest level
- Ongoing market research with regards to future product trends locally and globally with the aim of developing the customer product portfolio for continued growth.
BUSINESS DEVELOPMENT EXECUTIVE
CAPITAL TRANSPORT
06.2020 - 01.2021
- Increasing data base (CRM) by identifying potential clients by researching organizations online
- Cold Calling, making between 80-100 phone calls per day to potential clients to set up meetings and close sales
- Meeting all quotas for calls, appointments and meetings and meeting sale targets
- Developing growth strategies that focus on financial gains and customer satisfaction
- Arrange meetings with prospective clients (3 days in the office, 2 days on the road)
- Consistently brought in 5 new business accounts each week, whilst simultaneously account managing my own portfolio of clients
- Solving ongoing logistics problems resulting in successful resolution of issues.
INTERNAL ACCOUNT MANAGER
AUSTRALIA POST- STARTRACK
03.2017 - 04.2020
- Oversee a Portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunity
- Build and maintain strong, long lasting client relationships by operating as the main point of contact for assigned and new customers
- Meeting Monthly and quarterly quotas while maintaining a high level of customer service satisfaction (Monthly targets between $130,000 to $200,000)
- Proven success through generating new accounts for Australia Post and Startrack (InterContinental Tobacco Pty Ltd was using Fastway for their courier service, I have signed them up with Startrack around August 2017
- They are now spending over $200,000 with Startrack within the Premium Air Services
- Pursue new business through cold calling and researching leads (80% Strike rate) and successfully upsold new products to nearly 60% of customers each year
- Received “Saleswoman of The Year” for 2017 and 2018.
CUSTOMER SERVICE REPRESENTATIVE
CAMP AUSTRALIA
05.2014 - 11.2015
- Providing high level of customer service by answering incoming phone calls and assist customer’s general and billing enquiries
- Booking Children for Before and After school care.
SALES REPRESENTATIVE
NUTRIMETICS
06.2012 - 10.2014
- Understanding and promoting Nutrimetics Skin care products and maintaining client records
- Maintained productive relationships with existing and new customers through exceptional follow ups after sales
- Received great feedback from my manager Brenda regarding my interpersonal skills
- Awarded “Certified Sales Representative” for increasing monthly revenue by 50% and achieved $1000 or more of sales on monthly basis.
Education
BACHELOR OF SCIENCE -
Monash University
01.2016
VICTORIAN CERTIFICATE OF EDUCATION -
Forest Hill College
01.2010
Skills
- Business management: A proven ability to lead strategic planning and business development activities, including implementing and managing price and performance benchmarking
- Work management: Extremely organized with an ability to work under pressure and well-developed time management skills
- Customer service: Exceptional customer service skills, dealing with customers and stakeholders in a diversity of cultures at all levels to ensure successful communication and outcomes
References
- Letita Jacobs, Supply Chain Manager, Baxter Laboratories, 0411967159, Letitia.jacobs@baxterlaboratories.com
- Shyen Tan, Chemist, Baxter Laboratories, 0426253746, Shyen.tan@baxterlaboratories.com
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
BUSINESS MANAGER
BAXTER LABORATORIES
01.2024 - 05.2024
BUSINESS DEVELOPMENT EXECUTIVE
CAPITAL TRANSPORT
06.2020 - 01.2021
INTERNAL ACCOUNT MANAGER
AUSTRALIA POST- STARTRACK
03.2017 - 04.2020
CUSTOMER SERVICE REPRESENTATIVE
CAMP AUSTRALIA
05.2014 - 11.2015
SALES REPRESENTATIVE
NUTRIMETICS
06.2012 - 10.2014
BACHELOR OF SCIENCE -
Monash University
VICTORIAN CERTIFICATE OF EDUCATION -
Forest Hill College
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