Hai Truong
Gold Coast,QLD
Summary
Professional Bartender with knowledge of Spirits, Liquors, Beers and Wine. Friendly, open and committed to building customer base by providing positive service experience.
Overview
9
9
years of professional experience
Work History
Lead Bartender
Wildflower
2022.11 - 2023.05
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
Main Bartender
Loop Roof
2022.01 - 2022.06
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Senior Bartender
The Promenade Docklands
2022.01 - 2022.03
- Served high customer volumes during special events, nights, and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Brand Ambassador
Gameboy Z Culture
2022.04 - Current
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Bartender Assistant
Clarendon Skybar
2021.09 - 2021.12
- Assisted in setting up and breaking down bar area for special events.
- Processed payments for orders and provided customers with change.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Bartender Rockstar
Tap831
2021.05 - 2021.09
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bottle Shop Attendant
Duncans At Kicks
2019.06 - 2020.07
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Bartender Rockstar
Exford Hotel
2019.09 - 2019.11
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Bartender Supervisor
Kicks
2018.01 - 2019.12
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
Food and Beverage Attendant
Pinnacle People
2017.01 - 2017.04
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
Bussy
Mens Gallery
2017.02 - 2017.10
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
Sales Leader
Generation Marketing
2016.01 - 2016.12
- Increased customer engagement to drive interest and boost sales opportunities.
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
- Achieved sales metrics consistently by creating SMART goals based on available sales data.
- Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
Commercial Model
Jhust Koo Agency
2018.01 - 2018.12
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
Kitchen Hand
Reef & Beef
2015.06 - 2015.11
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Kitchen Crew Member
Francisco Fish & Chips
2015.01 - 2015.06
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Bachelor of Arts - Creative Writing & Film Production
Swinburne Senior Secondary College
Hawthorn, VICBachelor of Arts - Creative Writing & Film Production
La Trobe University
Melbourne, VICAssociate of Science - Business Economics
Curtin University
Perth, WASkills
- Spirits, Liquor, Beer and Wine Knowledge
- Drink Consistency
- Workflow Efficiency
- Mixed Drinks Preparations
- Craft Cocktail Preparation
Timeline
Lead Bartender
Wildflower
2022.11 - 2023.05
Brand Ambassador
Gameboy Z Culture
2022.04 - Current
Senior Bartender
The Promenade Docklands
2022.01 - 2022.03
Main Bartender
Loop Roof
2022.01 - 2022.06
Bartender Assistant
Clarendon Skybar
2021.09 - 2021.12
Bartender Rockstar
Tap831
2021.05 - 2021.09
Bartender Rockstar
Exford Hotel
2019.09 - 2019.11
Bottle Shop Attendant
Duncans At Kicks
2019.06 - 2020.07
Bartender Supervisor
Kicks
2018.01 - 2019.12
Commercial Model
Jhust Koo Agency
2018.01 - 2018.12
Bussy
Mens Gallery
2017.02 - 2017.10
Food and Beverage Attendant
Pinnacle People
2017.01 - 2017.04
Sales Leader
Generation Marketing
2016.01 - 2016.12
Kitchen Hand
Reef & Beef
2015.06 - 2015.11
Kitchen Crew Member
Francisco Fish & Chips
2015.01 - 2015.06
Bachelor of Arts - Creative Writing & Film Production
Swinburne Senior Secondary College
Bachelor of Arts - Creative Writing & Film Production
La Trobe University
Associate of Science - Business Economics
Curtin University
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