Hai Ha Trinh
Melbourne CBD,VICTORIA
Summary
Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Assistant
Kim Bao Beauty
11.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Kitchen Assistant at Melbourne Uni Children Centre
Dody Oliver Catering PTY LTD
02.2021 - 03.2022
- Checked and tested foods to verify quality and temperature.
- Followed standardized recipes set by Chef for production of breakfast, lunch meals
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Housekeeper
OAKS HOTEL MELBOURNE
12.2021 - 01.2022
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Kept building entryway glass clean and polished for professional presentation.
Bakery Assistant
Il Migliore
08.2021 - 12.2021
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Washed dishes and sanitized prep area at end of each shift.
Education
CHC33015 CERTIFICATE III iN INDIVIDUAL SUPPORT -
Einstein College of Australia
10.2021
DIPLOMA of DESIGN -
DEAKIN COLLEGE
10.2021
Skills
- Friendly, Positive Attitude
- Willingness to Learn
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Multitasking and Prioritization
- Team-Oriented and Cooperative
- Patient and Empathetic
- Efficient and Detail-Oriented
Certification
- Certified FOOD SAFETY , CLEARTOWORK _ 2021
Timeline
Sales Assistant
Kim Bao Beauty
11.2022 - Current
Housekeeper
OAKS HOTEL MELBOURNE
12.2021 - 01.2022
Bakery Assistant
Il Migliore
08.2021 - 12.2021
Kitchen Assistant at Melbourne Uni Children Centre
Dody Oliver Catering PTY LTD
02.2021 - 03.2022
CHC33015 CERTIFICATE III iN INDIVIDUAL SUPPORT -
Einstein College of Australia
DIPLOMA of DESIGN -
DEAKIN COLLEGE