Hai Ha Trinh
Melbourne CBD,VICTORIA
Summary
Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Assistant
Kim Bao Beauty
Melbourne, VIC
11.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Kitchen Assistant at Melbourne Uni Children Centre
Dody Oliver Catering PTY LTD
Melbourne, VICTORIA
02.2021 - 03.2022
- Checked and tested foods to verify quality and temperature.
- Followed standardized recipes set by Chef for production of breakfast, lunch meals
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Housekeeper
OAKS HOTEL MELBOURNE
SOUTH YARRA, VICTORIA
12.2021 - 01.2022
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Kept building entryway glass clean and polished for professional presentation.
Bakery Assistant
Il Migliore
HAWTHORN, VICTORIA
08.2021 - 12.2021
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Washed dishes and sanitized prep area at end of each shift.
Education
CHC33015 CERTIFICATE III iN INDIVIDUAL SUPPORT -
Einstein College of Australia
10.2021
DIPLOMA of DESIGN -
DEAKIN COLLEGE
10.2021
Skills
- Friendly, Positive Attitude
- Willingness to Learn
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Multitasking and Prioritization
- Team-Oriented and Cooperative
- Patient and Empathetic
- Efficient and Detail-Oriented
Certification
- Certified FOOD SAFETY , CLEARTOWORK _ 2021
Timeline
Sales Assistant
Kim Bao Beauty
11.2022 - Current
Housekeeper
OAKS HOTEL MELBOURNE
12.2021 - 01.2022
Bakery Assistant
Il Migliore
08.2021 - 12.2021
Kitchen Assistant at Melbourne Uni Children Centre
Dody Oliver Catering PTY LTD
02.2021 - 03.2022
CHC33015 CERTIFICATE III iN INDIVIDUAL SUPPORT -
Einstein College of Australia
DIPLOMA of DESIGN -
DEAKIN COLLEGE