Haikong LU
Ormond,VIC
Summary
Motivated and adaptable professional with hands-on experience in e-commerce operations, travel product promotion, and customer engagement. Skilled in supporting campaigns, coordinating digital activities, and assisting sales processes; seeking opportunities in operations, marketing, or customer support roles.
Overview
3
3
years of professional experience
Work History
Operation Director, Full-time
Guangzhou Pasheng E-commerce Co., Ltd
10.2022 - 05.2023
- Managed end-to-end operations for an e-commerce platform specialising in skincare and cosmetics, covering product promotion, customer acquisition, and app-based sales. Led live-streaming campaigns on WeChat Mini Programs to educate users and boost purchases. Handled order fulfilment and after-sales support to ensure a smooth customer experience.
Operation Specialist, Full-time
Hooplife Technology Group, Tourism and Health Department
11.2020 - 04.2022
- Coordinated daily operations of a community app for residential travel services, including product listings, bookings, and platform support. Supported travel campaign planning and promotion. Assisted with route planning, pricing, and community-based marketing activities.
Sales Assistant, full-time
Hanzhong City Yong An Fire Fighting Equipment Co., Ltd.
01.2020 - 05.2020
- Provided administrative and customer support to the sales team, including managing records and handling client communication. Assisted with in-person and phone-based customer interactions. Conducted competitor research and supported product promotion planning.
Education
Master of Business - Marketing
Monash University
07.2025
Bachelor of Business (Hons) - Marketing
INTI International University
05.2020
Skills
- Photo/Video Editing
- Visual Content Creation (banners, product visuals, social posts)
- Microsoft Office Suite (Excel, Word, PowerPoint)
- E-commerce Platform Operations
- Campaign Planning & Execution
Languages
English
Professional Working
Chinese
Native or Bilingual
Cantonese
Elementary
Interests
- Swimming
- Hiking
- Playing basketball, table tennis
Timeline
Operation Director, Full-time
Guangzhou Pasheng E-commerce Co., Ltd
10.2022 - 05.2023
Operation Specialist, Full-time
Hooplife Technology Group, Tourism and Health Department
11.2020 - 04.2022
Sales Assistant, full-time
Hanzhong City Yong An Fire Fighting Equipment Co., Ltd.
01.2020 - 05.2020
Master of Business - Marketing
Monash University
Bachelor of Business (Hons) - Marketing
INTI International University
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