Hailee McDiarmed
Gorokan
Summary
A motivated and results-driven professional with a strong career in a wide range of administrative tasks and customer service delivery. Effective multi-tasker able to handle a high volume of clerical projects with accuracy and professionalism. Proven ability to build trust and foster collaboration with diverse and cross-functional teams. An innovative thinker with strong communication and problem-solving skills, used to achieve high-impact results.
Overview
12
12
years of professional experience
Work History
CLIENT MANAGER
Approved (an entity of Buildcert Certification)
06.2024 - 12.2024
- Extensive experience providing a seamless experience throughout every development approval stage
- Fostering strong professional relationships to better support the managers and Client Experience team
- Maintaining and managing accurate customer and job records
- Ensuring the smooth and adequate flow of information internally and with clients
- Uploading relevant documentation and job records to government and other industry websites
- Maintaining all compliance requirements
- Task follow-ups to ensure prompt and proactive updates to clients and managers
- Follow all relevant company policies and procedures
- Participate in client meeting and functions
- Participate in regular and structured team meetings and actively contribute to feedback and ideas
- Preparing quotations and invoices in accordance with fixed fee agreements and pricing schedules
- Actively seek to meet and exceed KPI’s
CLIENT MANAGER
Buildcert Certification (Commercial)
04.2019 - 06.2024
- Extensive experience in aiding eight accredited certifiers at leading certification company across the Eastern States of Australia
- Delivering seamless services throughout each development process in preparation for building approvals
- Overseeing end-to-end processes including CC/CDC, PCA, and OC, for commercial clients with a strong focus on maintaining customer satisfaction
- Assisting the Project Coordinator in managing and supervising work to support client experience functions
- Comprehensive ability to interpret and apply NSW building and construction legislation
- Specialises in providing advice on application options and conducting preliminary assessments as needed
- Accurately entering project and client information into the Business Operating System (BOS)
- Experienced in reviewing lodgement documentation prior to certifier assessments, and preparing approval documentation including stamping and delivery
- Excellent communication skills with the ability to build and maintain strong relationships with certifiers, principal contractors, council, government bodies, clients, and new businesses
- Managing daily calendars of Inspectors and mandatory critical stage inspections
- Commitment to identifying opportunities for training needs and process improvements to improve outcomes
- Skilled in building and leading teams to achieve strategic goals through following and executing existing customer service policies, procedures, and standards
- Coordinating external consultant services and referral of projects between departments and ensuring information is shared appropriately with clients
- Adept in resolving complex complaints and enquiries
- Updating weekly summary reports and advising management and clients of project status to drive innovation amongst the team
- Participating in regular team meetings, including scheduling, organising agenda items, taking minutes, and contributing to feedback and ideas
- Experienced in the accurate processing of cash, credit card, and B-Point payments
- Achievements:
- History of consistently meeting and exceeding KPIs and targeted financials with the ability to meet deadlines with unpredictable finish times
RECEPTIONIST & ADMINISTRATION ASSISTANT
Chemist Outlet Head Office
11.2015 - 04.2019
- Met with pharmaceutical representatives in a friendly and professional manner as the face of the company
- Supported Pharmacists and Pharmacy Assistants in the delivery of customer service
- Provided personal assistance duties to Proprietors including completing personal errands and maintaining private information
- Coordinated staff uniforms for20 stores and100+ staff across Australia
- Maintained uniform stock and assisted with processing and registering orders
- Picked and packed Click & Collect orders for retPayless Shoes, Tuggerah, NSW2259 | Oct2009 – Mar2013
- Coordinated all staff and the Locum Pharmacist with travel and accommodation
- Provided Franchise support and worked within expense budgets
- Administrative support including data entry, document management, distribution, filing, and archiving
- Completed credit card applications for new vendors and updated information
- Prepared, registered, and distributed incoming and outgoing mail
- Processed EFTPOS sales and handled petty cash
- Worked closely with the IT team to support the smooth running of servers and the online website
- Assisted with organising events and catering, and restocked office supplies
- Achievements:
- Certificate of Excellence Award for Outstanding Office Support
- Certificate of Training Award for Workplace Health & Safety Management
RECEPTIONIST & PROJECTS ADMINISTRATION ASSISTANT
City Plan Services
03.2013 - 11.2015
- Provided general administrative and reception duties as the first point of contact
- Worked as the Residential Coordinator for Montgomery Homes, Sekisui House, and McDonald Jones
- Demonstrated ability to establish and maintain strong relationships with clients, building representatives, and local council officers
- Supervised and trained team members to drive innovation and achieve strategic goals
- Assisted with lodging and investigating complaints, and oversaw the preparation of compliance development certificates and files for assessments
- Prepared construction certificates, quotes, and contracts
- Prepared occupation certificates and assisted with finalising the certification process with clients
- Logged inspection results and prepared inspection result letters
- Proactively responded to enquiries in a timely manner to deliver and maintain high standards of customer satisfaction
- Achievements:
- Completed a Certificate III in Business Administration as part of a12-month traineeship, and then progressed into a full time Projects Administration position
Education
CERTIFICATE III - BUSINESS ADMINISTRATION
City Plan Services
01.2013
HIGHER SCHOOL CERTIFICATE -
Gorokan High School
01.2012
Skills
- Strong Work Ethic & Can-Do Attitude
- Communication Excellence
- Planning & Time Management
- Highly Developed Interpersonal Skills
- Positive Leader & Role Model
- Policy & Procedure Compliance
- Self-Motivated & Results Driven
- Sound OHS Legislation Understanding
- Conflict Resolution
- Professional Phone Manner
- Computer Proficiency
Timeline
CLIENT MANAGER
Approved (an entity of Buildcert Certification)
06.2024 - 12.2024
CLIENT MANAGER
Buildcert Certification (Commercial)
04.2019 - 06.2024
RECEPTIONIST & ADMINISTRATION ASSISTANT
Chemist Outlet Head Office
11.2015 - 04.2019
RECEPTIONIST & PROJECTS ADMINISTRATION ASSISTANT
City Plan Services
03.2013 - 11.2015
CERTIFICATE III - BUSINESS ADMINISTRATION
City Plan Services
HIGHER SCHOOL CERTIFICATE -
Gorokan High School
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