Hailee Williams
Rockhampton,QLD
Summary
Effectively manage personnel and business operations to handle demanding needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory, and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.
Overview
6
6
years of professional experience
Work History
Deli Manager
Drakes Supermarkets
02.2024 - Current
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Set schedules for 3-8 staff at a time by planning and designating shifts and hours.
Front End Team Lead
Woolworths
09.2021 - 02.2024
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Monitored cash drawers in up to 9 checkout stations to verify adequate cash supply.
Cashier
Reject Shop
02.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Cashier
Salivate Fish & Chips
08.2018 - 11.2018
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Accomplished multiple tasks within established timeframes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Completed Grade 11.
Biloela State High School
Biloela, QLD11.2021
Skills
- Feedback Acceptance
- Product Knowledge
- Return and Exchange Processing
- Report Preparation
- Cash Drawer Management
- Inventory Management
- Task Delegation
- Employee Supervision
- Customer Service
Ordering Supplies
Timeline
Deli Manager
Drakes Supermarkets
02.2024 - Current
Front End Team Lead
Woolworths
09.2021 - 02.2024
Cashier
Reject Shop
02.2021 - 09.2021
Cashier
Salivate Fish & Chips
08.2018 - 11.2018
No Degree - Completed Grade 11.
Biloela State High School
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