Summary
Overview
Work History
Skills
Hobbies
Availability
References
Timeline
Generic
Hailey Davis

Hailey Davis

Waterford,QLD

Summary

Customer service has always been my passion!

With many years of experience in the retail industry, I believe I am very confident and always strive to be the best I can be when it comes to what I do.

Overview

18
18
years of professional experience

Work History

Sales Assistant

Tarocash
03.2020 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Store Manager

Ally Fashion Pty Ltd
08.2016 - 01.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Sales Assistant

Saleras Jewellmasters
03.2014 - 07.2016
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Store Manager

Supre
10.2010 - 01.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.

Retail Sales Assistant

Supre
10.2008 - 10.2010
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Improved store appearance with effective merchandising and creative displays.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Collaborated with team members to achieve monthly sales targets and objectives.
  • Located merchandise across various stores to address customer needs.
  • Worked with loss prevention in monitoring shopper behavior.
  • Listened to customer needs and desires to identify and recommend optimal products.

Retail Sales Assistant

Crazy Clark’s
03.2006 - 09.2008
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Improved store appearance with effective merchandising and creative displays.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Skills

  • Cash Handling
  • Goal-Oriented
  • Stock management
  • Sales expertise
  • Point of sale operation
  • Opening and closing procedures
  • Visual Merchandising
  • Product Merchandising
  • Fitting room maintenance
  • Customer Service
  • Friendly and Helpful
  • Reliable and Responsible
  • Goal-Driven
  • Relationship Building
  • Store Organization
  • Team Leadership
  • Register Opening and Closing
  • Store Policies and Procedures
  • Retail Merchandising

Hobbies

I am a proud mum to four beautiful children!

In my spare time I love to spend time with my family, go shopping and go on a nice dinner dates

Availability

Monday 9am - 5:30pm

Thursday 9am - 5:30pm

Friday 9am - 5:30pm

References

Tarocash Store Manager

Renee Pack

0411 714 176


Tarocash Store Manager

Ellen Skoog

0490 857 082


Tarocash Area Manager

Rebecca Barkley

0414 268 358


Tarocash State Manager

Ashlee Black

0425 233 758

Timeline

Sales Assistant

Tarocash
03.2020 - Current

Store Manager

Ally Fashion Pty Ltd
08.2016 - 01.2020

Sales Assistant

Saleras Jewellmasters
03.2014 - 07.2016

Store Manager

Supre
10.2010 - 01.2014

Retail Sales Assistant

Supre
10.2008 - 10.2010

Retail Sales Assistant

Crazy Clark’s
03.2006 - 09.2008

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Hailey Davis