Summary
Overview
Work History
Education
Skills
References
Timeline
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Hailey Dixon

Fletcher,New South Wales

Summary

Friendly team member, helping customers with complaints or questions and processing orders and records. Accommodating and helpful team player with a positive attitude and familiarity with POS and EFTPOS systems. Stays on top of tasks in fast-paced environments by effectively using slow periods. Maintains organised, clean and safe work areas with diligent attention to detail. Reliable Allied Health Assistant experience with working with other health professionals, monitoring and updating client progress notes, assisting with set up of sessions, basic admin skills.

Overview

4
4
years of professional experience

Work History

Allied Health Assistant

Inspire Ability Creative Therapy
04.2022 - Current


  • Documented patient information and care activities in electronic health records.
  • Collaborated positively with peers and other staff members to maintain a friendly, supportive and cooperative work atmosphere.
  • Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.

Customer Service Team Member

Kentucky Fried Chicken
07.2019 - Current
  • Supported team by learning various positions and stepping in to handle demands at each station.
  • Maintained clean facilities, including dining area, kitchen and restrooms.
  • Handled customer interactions with professionalism and an upbeat approach focused on making each person feel welcome.
  • Prevented errors with thorough reviews of completed orders prior to customer delivery.
  • Increased revenue with targeted suggestions for meals, sides and desserts.

Customer Service Team Member

Kmart
11.2021 - 02.2023
  • Addressed and resolved customer concerns and complaints.
  • Maximized sales potential through proper procedures for prepping, stocking and merchandising products.
  • Processed customer exchanges, refunds and adjustments to correct product or service problems.
  • Navigated multiple computer systems and utilized search tools to find information.
  • Supervised cashier team members when working in a cashier leadership position

Education

Higher School Certificate -

Callaghan College Jesmond Campus
Jesmond, NSW
09.2023

Skills

  • Effective Customer Communication
  • Ability to multitask
  • Basic administration skills
  • Materials preparation
  • Process Transactions
  • Inter-Departmental Collaboration
  • Customer Inquiries
  • Sales and Upselling

References

Sophie Pandel

Former Manager

Sophie.pandel@gmail.com

0411835000
 

Timeline

Allied Health Assistant

Inspire Ability Creative Therapy
04.2022 - Current

Customer Service Team Member

Kmart
11.2021 - 02.2023

Customer Service Team Member

Kentucky Fried Chicken
07.2019 - Current

Higher School Certificate -

Callaghan College Jesmond Campus

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Hailey Dixon