Hailey Duke
Summary
Dedicated and compassionate Personal Care Assistant at Baptcare Amberlea Aged Care, skilled in effective communication and problem-solving. Proven ability to enhance client well-being through attentive caregiving and emotional support. Recognized for building strong relationships and ensuring clients' nutritional needs are met, fostering a positive and supportive environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Baptcare Amberlea Aged Care
07.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Bartender
Palace Hotel Lang Lang
10.2023 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Pharmacy Assistant
Lang Lang Pharmacy
04.2022 - 05.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
Supermarket Worker
IGA Supermarket
05.2019 - 03.2022
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
Education
Certificate III - Individual Support (aged Care)
Tafe Gippsland
Warragul, VIC06-2024
Skills
- Compassionate caregiving
- Behavior management
- Personal hygiene assistance
- Housekeeping tasks
- Effective Communication
- Reliable Team Member
- Problem Solving
- Time Management
- Good Inititive
Certification
- Cert III in Individual Support (aged care)
- PCW - Personal Care Worker
Timeline
Personal Care Assistant
Baptcare Amberlea Aged Care
07.2024 - Current
Bartender
Palace Hotel Lang Lang
10.2023 - 05.2024
Pharmacy Assistant
Lang Lang Pharmacy
04.2022 - 05.2023
Supermarket Worker
IGA Supermarket
05.2019 - 03.2022
Certificate III - Individual Support (aged Care)
Tafe Gippsland
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