HAILEY HALL
Ipswich,QLD
Summary
Versatile Administration Officer skilled in managing diverse tasks & completing priorities on a daily basis. Practiced at driving improvements to quality, productivity, & service, which is demonstrated in the time so far spent in Corrections. With superior organization, communication, & problem-solving abilities. Knowledgeable about managing files & schedules & eager to help all staff improve their operations as well as creating an effective system for myself & everyone else's' work. Providing support to many managers in all departments throughout the prison & have a high understanding of the importance & efficiency in which a job requires. Could this be an asset for your team?
Overview
4
4
years of professional experience
Work History
Administration Officer - A02/A03
Queensland Corrective Services
12.2023 - Current
- Provide administrative support for the centre - process documents, data entry, filing, and photocopying along with extensive work in excel spreadsheets
- Answer general phone calls both internal and external and direct those calls to appropriate areas of staffing both internally and externally
- Support and assist with maintenance in information communication and technology
- Working at higher duties in a IT support role and management support role within the centre
- Provide support to other staff on administrative issues and assist with preparation of memorandums, reports and correspondence
- Demonstrate abilities in prioritising and working through tasks in efficient ways
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
Administration Officer - A02
Queensland Corrective Services
04.2023 - 12.2023
- Attended multiple meetings & training sessions to improve skill & learn new policies & procedures
- Addressed 100s of prisoner & colleague questions, complaints & requests along with providing necessary assistance
- Utilized clear communication & interpersonal skills to build an easy communication between myself, inmates & colleagues
- Work efficiently in a face paced & unknown environment as well as completing daily reports
- Demonstrate abilities in prioritising and working through tasks in highly efficient ways
- Experience specifically in Mail and Accommodation Support & Assistant Departments.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
Sales Assistant
Citybeach Australia
11.2020 - 04.2023
- Monitored sales floor & merchandise displays for presentable condition
- Greeted customers & helped with product questions, selection & purchases
- Used POS systems to process sales, returns, online orders & gift card activations
- Trained & supervised new employees to use selling strategies & apply the best practices.
Education
Certificate lll in Business -
Certificate ll in Skills for Work and Vocational Pathways -
High School Diploma -
Bremer State High School
11.2022
High School Diploma -
St Peter Claver College
07.2019
Skills
- Records and Database Management
- Issue & Problem Resolution
- High levels of Organization
- Excellent Microsoft Skills
- Document Reviews
- Planning & Prioritization
- Administrative Support
References
- Kirsten O'Connor, Youth Justice & Multicultural Affairs, kirstenoc@gmail.com, 0403604040
- Katrina Lees, Queensland Corrective Service, katrina.lees@corrections.qld.gov.au, UNKNOWN
Timeline
Administration Officer - A02/A03
Queensland Corrective Services
12.2023 - Current
Administration Officer - A02
Queensland Corrective Services
04.2023 - 12.2023
Sales Assistant
Citybeach Australia
11.2020 - 04.2023
Certificate lll in Business -
Certificate ll in Skills for Work and Vocational Pathways -
High School Diploma -
Bremer State High School
High School Diploma -
St Peter Claver College
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