Summary
Overview
Work History
Education
Skills
References
Work Preference
Quote
Timeline
Hi, I’m

Hailey Haywood

Mornington,Australia

Summary

Empathetic and compassionate with strong interpersonal skills and deep understanding of needs of children and families. Knowledgeable about child welfare regulations and crisis intervention techniques, with solid communication and problem-solving abilities. Dedicated to making positive impact on lives of children and families, fostering supportive and nurturing environment.

Energetic and compassionate with knack for leadership and organization. Deep understanding of operations management and adept at team coordination and conflict resolution. Capable of driving positive outcomes and fostering collaborative environment.

Developed strong leadership and organizational skills in fast-paced, customer-oriented environment. Adept at managing teams, optimizing processes, and resolving conflicts efficiently. Looking to transition into new field, leveraging these transferrable skills to drive success and innovation. Offering strong foundation in leadership and organizational skills, eager to learn and develop in dynamic environment. Brings solid understanding of operational procedures and effective team management. Ready to use and develop conflict resolution and customer service skills in [Desired Position] role. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Offering compassionate and caring nature with strong desire to learn and grow in field. Brings foundational understanding of child development and family dynamics, ready to use and develop communication and problem-solving skills in [Desired Position] role. Developed exceptional communication and crisis management skills in supportive and challenging environment. Excel at building trust and rapport with individuals from diverse backgrounds and navigating complex situations. Seeking to leverage these transferrable skills in new role that allows for meaningful contributions and professional growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

19
years of professional experience

Work History

YMCA – Kingswim

Centre Manager
04.2021 - 02.2023

Job overview

  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
  • Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
  • Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
  • Managed work and performance of more than 50 employees.
  • Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
  • Streamlined center operations, achieving higher efficiency by redesigning workflow processes.
  • Boosted customer satisfaction, meticulously tracking and addressing feedback for continuous service improvement.
  • Cultivated supportive and inclusive environment, enabling staff to thrive and deliver exceptional service to clients.
  • Fostered culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
  • Coordinated with cross-functional teams to ensure seamless service delivery.
  • Led cross-functional team to refine service delivery, resulting in heightened customer loyalty.
  • Conducted comprehensive market analysis to identify growth opportunities, leading to expansion of center services.
  • Facilitated community partnerships, leveraging local networks to enhance center's impact and visibility.
  • Successfully navigated center through challenging period by adapting services to meet changing customer needs.
  • Improved team morale and cohesiveness by initiating regular team-building activities.
  • Recruited, hired, trained and guided team members to maintain high productivity and performance metrics
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

YMCA – Kingswim

Centre Manager
04.2017 - 02.2023

Job overview

  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
  • Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
  • Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
  • Managed work and performance of more than 50 employees.
  • Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
  • Streamlined center operations, achieving higher efficiency by redesigning workflow processes.
  • Boosted customer satisfaction, meticulously tracking and addressing feedback for continuous service improvement.
  • Cultivated supportive and inclusive environment, enabling staff to thrive and deliver exceptional service to clients.
  • Fostered culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
  • Coordinated with cross-functional teams to ensure seamless service delivery.
  • Led cross-functional team to refine service delivery, resulting in heightened customer loyalty.
  • Conducted comprehensive market analysis to identify growth opportunities, leading to expansion of center services.
  • Facilitated community partnerships, leveraging local networks to enhance center's impact and visibility.
  • Successfully navigated center through challenging period by adapting services to meet changing customer needs.
  • Improved team morale and cohesiveness by initiating regular team-building activities.
  • Recruited, hired, trained and guided team members to maintain high productivity and performance metrics
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

YMCA – Kingswim

Assistant Centre Manager (Mornington)
01.2013 - 04.2017

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

YMCA – Kingswim

Swim Teacher & Supervisor (Mornington)
02.2006 - 01.2013

Job overview

  • Established strong relationships with students'' parents or guardians through open communication channels about their child''s progress.
  • Provided personalized feedback to swimmers, fostering a positive learning environment and promoting improvement.
  • Implemented creative approaches to teaching fundamental swimming techniques while keeping students engaged throughout the entire lesson process.
  • Focused on individualized attention for each student in order to pinpoint areas needing improvement or further development.
  • Enhanced swimmer safety by consistently monitoring pool activities and enforcing rules.
  • Participated in professional development opportunities to stay current on the latest advancements in swim instruction techniques.
  • Supported students with special needs by adapting lesson plans and providing extra assistance when necessary.
  • Incorporated fun games and activities into lessons, increasing student engagement and retention of skills.
  • Managed inventory of swimming equipment, ensuring proper maintenance and availability for each class session.
  • Conducted regular evaluations of teaching methods to ensure effectiveness in meeting learning objectives.
  • Evaluated student progress regularly, ensuring timely adjustments to teaching methods as needed.
  • Led group classes as well as private lessons, accommodating diverse learning styles and skill levels.
  • Contributed to a positive and nurturing learning environment by actively participating in staff meetings, sharing best practices, and offering support to fellow swim teachers.
  • Adapted teaching techniques to different learning styles.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Mentored and trained new swim instructors on best practices.
  • Provided emergency first aid and CPR as needed.

Volunteer Work

Support Work and Foster Care
06.2024 - Current

Job overview

  • Empowered youth through life skills training sessions focused on building self-sufficiency and personal responsibility.
  • Enhanced foster children''s well-being by providing individualized care and support.
  • Provided crisis intervention services when necessary, addressing urgent issues to promote stability within the foster home.
  • Assisted in family reunification efforts, closely monitoring progress and reporting issues
  • Coordinated transitions between placements by collaborating with service providers to minimize disruptions for the child involved.
  • Developed strong relationships with community partners, increasing access to resources for families in need.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each child''s unique needs.
  • Promoted open communication between biological families and foster caregivers by mediating meetings that addressed concerns or celebrated successes.
  • Provided transportation for children and parents to and from visits and court.
  • Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
  • Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies.
  • Collaborated with case managers and community partners to deliver effective treatment and case collaboration.
  • Implemented motivational interviewing skills to assess risk factors for child abuse and neglect, substance use and intimate partner violence.
  • Provided on-going support to resource parents through coaching and crisis intervention techniques.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
  • Developed and implemented strategies to reduce and prevent family conflict.
  • Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.

Education

Hospitality
Hastings, VIC

Certificate II from Hospitality

University Overview

Community Services
Bendigo, VIC

Certificate II from Family And Community Services

University Overview

Skills

  • Life skills teaching
  • Positive reinforcement
  • Substance abuse awareness
  • Boundaries establishment
  • Mental health support
  • Family engagement
  • Self-care promotion
  • Child development
  • Community networking
  • Resilience building
  • Child advocacy
  • Family reunification
  • Trauma-informed care
  • Active listening
  • Relationship building
  • Conflict resolution
  • Goal setting
  • Interpersonal communication
  • Community outreach
  • Foster care youth
  • Disadvantaged youth programs

References

References
Available upon request

Work Preference

Work Type

Full Time

Work Location

On-SiteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs

Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Timeline

Support Work and Foster Care
Volunteer Work
06.2024 - Current
Centre Manager
YMCA – Kingswim
04.2021 - 02.2023
Centre Manager
YMCA – Kingswim
04.2017 - 02.2023
Assistant Centre Manager (Mornington)
YMCA – Kingswim
01.2013 - 04.2017
Swim Teacher & Supervisor (Mornington)
YMCA – Kingswim
02.2006 - 01.2013
Hospitality
Certificate II from Hospitality
Community Services
Certificate II from Family And Community Services
Hailey Haywood