Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hailey Joslin

10 Natalie Court, Alexander Heights,WA

Summary

Highly adept and adaptable, a very quick learner with ample experience thriving in high stress environments. I am someone who prides themselves in organisation and punctuality.

On top of 9 years working in hospitality and retail, I am an accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously.

I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Veterinary Nurse

Vetwest Animal Hospital
04.2021 - Current
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Documented, logged and secured controlled drugs to properly fill prescriptions and administer medications.

Bartender

The Greenwood Hotel
09.2017 - 03.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Supervisor

Bakers Delight
04.2016 - 09.2017
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Kept guest and work areas clean, organized and sanitized per established standards.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Cashier

IGA
03.2012 - 02.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Certificate IV - Veterinary Nursing

Applied Vocational Training
Bentley, WA
12.2021

Diploma - Marine Studies

South Metropolitan TAFE
Fremantle, WA
07.2018

High School Diploma -

Ocean Reef Senior High School
Ocean Reef, WA
12.2015

Skills

    o Compassionate, punctual and patient

    o Understanding of client perspectives and expectations

    o Exceptional customer service

    o High threshold for stressful contexts while continuing to work under pressure

    o Takes pride in workplace performances

    o Assertive communication styles and effective social skills; works well in team settings

    o Intrinsic tendency towards immersing in nature, and a powerful penchant for animal welfare along with a robust repertoire in marine sciences

References

Joanne Campbell

Practice Manager at Vetwest Animal Hospital

0428 697 596


Laura Daines

Head Veterinary Nurse at Vetwest Animal Hospital

0437 403 586


Laiila Florenca

Manager at The Greenwood Hotel

0478 889 738

Timeline

Veterinary Nurse

Vetwest Animal Hospital
04.2021 - Current

Bartender

The Greenwood Hotel
09.2017 - 03.2021

Supervisor

Bakers Delight
04.2016 - 09.2017

Cashier

IGA
03.2012 - 02.2017

Certificate IV - Veterinary Nursing

Applied Vocational Training

Diploma - Marine Studies

South Metropolitan TAFE

High School Diploma -

Ocean Reef Senior High School

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Hailey Joslin