Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Hailey Keen

Busselton

Summary

Dedicated customer service professional with 3+ years of experience in retail, seeking to expand my qualifications. Having recently completed Year 12 at Busselton Senior High School (ATAR), my goal is to secure a part time role working with a great team, learning and ultimately gain new skills to further expand my qualifications.

Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.

Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Casual Team Member

Ghanda Clothing Busselton
12.2021 - Current
  • Company Overview: Ghanda Clothing is a proud Australian clothing brand from Torquay Victoria, with over 100 stores around Australia. Selling surf and street wear, with the Busselton Store being the largest in WA.
  • Face to face service at point of sale, to provide customers with a fast and friendly purchase experience
  • Cash Handling
  • General cleaning and workspace maintenance
  • Handling of stock boxes; unpacking and distributing out onto store floor
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.

Casual sales assistant

Best and Less Busselton
09.2021 - 12.2021
  • Face to face service at point of sale, to provide customers with fast and friendly purchase experience
  • General cleaning and workspace maintenance
  • Cash handling
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Year 12 ATAR - Geography, Media productions and analysis, English, biology, Cert II Community Services

Busselton Senior High School

Skills

  • Four years’ experience in retail and casual customer service (Ghanda Clothing, Best and Less)
  • Two years’ experience Volunteering through both active volunteering and community service Certificates
  • Teamwork and collaboration
  • Problem-solving
  • Positive attitude
  • Clear communication

Accomplishments

  • Resolved product issue through consumer testing.

Certification

  • St john of God online first aid training
  • Cert II in active volunteering, ivet - February - October 2023
  • Cert II in community services, Ivet - February - September 2024
  • Smartmove work health and safety modules

Timeline

Casual Team Member

Ghanda Clothing Busselton
12.2021 - Current

Casual sales assistant

Best and Less Busselton
09.2021 - 12.2021

Year 12 ATAR - Geography, Media productions and analysis, English, biology, Cert II Community Services

Busselton Senior High School

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Hailey Keen