Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hailey Kim

Summary

Trustworthy and dedicated student eager to work with team members collaboratively and cooperatively. Years of experience working in multiple fast-paced environments proficiently and well-versed in complaint management, customer service and reception operation with two fluent languages used.



Overview

4
4
years of professional experience

Work History

Dental Assistant

Today Dental Clinic
10.2020 - 11.2021

Full-time job at Today Dental Clinic in Seoul, South Korea.


  • Assisted dentist during dental procedures
  • Prepared, cleaned, and sanitized treatment rooms for patient procedures
  • Sterilized and maintained dental instruments
  • Maintained inventory of dental supplies and equipment
  • Scheduled appointments and managed patient records
  • Assisted with administrative tasks such as billing and insurance processing
  • Followed up with patients after treatment to ensure satisfaction and address any concerns.

Restaurant Team Member

Oriental Spoon
07.2019 - 04.2020

Part-time job at Oriental Spoon on Elizabeth St in Melbourne, Victoria.


  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with opening and closing duties, including setup and cleanup of the restaurant area
  • Trained new members and collaborated with staff members to ensure smooth operation during peak hours
  • Maintained cleanliness and organization of the restaurant area
  • Assisted customers with inquiries, reservations, and orders
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Hotel Staff Member

Grand Hyatt Hotel
05.2018 - 02.2019

Part-time job at Grand Hyatt Hotel in Seoul, South Korea.


  • Managed setup and arrangement of event venues according to client specifications and hotel standards
  • Collaborated with event planners and hotel staff to ensure seamless execution of events
  • Addressed any guest concerns or special requests promptly and professionally
  • Maintained cleanliness and organization of event spaces throughout the duration of the event
  • Managed stock levels of food and beverage items for events, including ordering and replenishing supplies as needed

Education

Bachelor of Science - Chemical Engineering

University of Melbourne
Parkville, VIC

High School Diploma -

Branksome Hall Asia
05.2018

Skills

  • Customer service
  • Cleaning and sanitizing
  • Customer Complaint Resolution
  • Team Collaboration
  • Stock Management
  • Staff Training

Languages

English
Native or Bilingual
Korean
Native or Bilingual

Timeline

Dental Assistant

Today Dental Clinic
10.2020 - 11.2021

Restaurant Team Member

Oriental Spoon
07.2019 - 04.2020

Hotel Staff Member

Grand Hyatt Hotel
05.2018 - 02.2019

Bachelor of Science - Chemical Engineering

University of Melbourne

High School Diploma -

Branksome Hall Asia
Hailey Kim