Hailey Le

• Proactively seek potential client via social media
• Being in charge of counselling students by asking important questions, proactively listening to their needs and helping them make the most suitable decision for their study options
• Counselling and processing applications for international students: ELICOS, VET, College and University
• Maintain accurate and comprehensive records of the student's application including documents under the CRM
• Assist the Principle Migration Agent in preparing documentation for visa applications
• Liaising with clients over the phone, in person and via email, gathering visa documents from clients and following up applications

• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue. Maximized customer satisfaction by effectively coordinating service delivery for 150 customers across territory.
• Built brand awareness in local market and increased penetration with proactive strategies.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Achievements:

• Achieve 125% overall performance of 2022
• First win massive contracts with Vietnam OYO chain (51 hotel properties) for bulk channel products in Q2/2022.

• Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Compiled and analyzed data to determine approaches to improve sales and performance.

Achievements:

• Achieved target of 14 cold calls per day resulting in client base growth by 25%.
• Third place in Shark Tank Pitch Competition 2021
• Successfully run Agoda Intelligent experiment in Q3/2021 and present sprint insights to Agoda Global.
• Successful promoted to Market Manager in 6 months

• Tracked movie project and team member performance closely to quickly intervene in mistakes or delays.
• Developed and implemented movie project plans and product placement budgets to ensure successful execution.
• Manage movie campaigns and company's marketing channels (newsletter, Facebook page).
• Analyzed project performance data to identify areas of improvement.
• Arranged travel and accommodation for team members and project partners.

Achievements:

• Launch successfully movie “Chi Muoi Ba” in 2020 and achieve 4,6 million USD box office revenue after 25 days in theatres
• Increase 136% organic reach and 30% number of followers of Facebook Ruby Media Fanpage in 6 months.

• Cultivated and strengthened lasting B2B customer relationships using strong issue resolution and dynamic communication skills.
• Provided exemplary MICE services for groups based on ad hoc requests, which includes management of conference meetings, gala dinner and team building activities
• Pitched products and services to potential customers, securing new deals and sales opportunities. Negotiated pricing and payment terms with customers when possible to close deals.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Achievements:

• Achieve "Sales Excellence Awards" from 2016 - 2019
• Increase 20% Annual KPI in consecutive 4 years
• Top 3 Best Seller of Outbound Department in 2017