Hailey Lee
Brisbane
Summary
Enthusiastic and service-oriented individual with hands-on experience as a Dining Hall Employee at Mr. J and Falalalah Restaurant, recognized for delivering exceptional guest experiences and resolving issues with professionalism and care. Skilled at engaging with diverse customers, fostering a welcoming atmosphere, and maintaining high standards in fast-paced environments. Brings a strong foundation in teamwork, adaptability, and front-line service — key assets for a thriving career in the tourism industry.
Overview
3
3
years of professional experience
Work History
Dining Hall Employee
Falalalah
12.2024 - Current
- Resolved customer concerns promptly and professionally, demonstrating strong problem-solving skills.
- Developed strong relationships with regular customers through attentive service and genuine interaction, promoting customer loyalty.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for guests.
- Contributed to overall team success by consistently meeting or exceeding performance targets on daily tasks.
- Handled cash transactions accurately while processing guest payments at the point-of-sale system.
- Managed inventory and restocked supplies as needed, maintaining optimal levels for smooth operations.
- Supported special events by setting up tables, serving food, and cleaning up after event completion.
Dining Hall Employee
Mr. J Restaurant
06.2022 - 02.2023
- Resolved customer concerns promptly and professionally, demonstrating strong problem-solving skills.
- Developed strong relationships with regular customers through attentive service and genuine interaction, promoting customer loyalty.
- Received recognition from supervisors for exceptional work ethic and dedication to providing top-notch guest experiences.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for guests.
- Adhered to strict health and safety guidelines, ensuring a safe and sanitary work environment for all staff members.
- Assisted in the preparation and presentation of meals, contributing to an excellent dining experience for guests.
Education
Bachelor of Arts - Film/Criminology
University of Queensland
Brisbane, QLD12-2025
Skills
- Excellent customer service
- Reliability and punctuality
- Problem-solving
- Time management
- Clear communication
- Team collaboration
- Cash handling
- Task prioritization
- Conflict resolution
- Time management abilities
Languages
Korean
Native or Bilingual
Timeline
Dining Hall Employee
Falalalah
12.2024 - Current
Dining Hall Employee
Mr. J Restaurant
06.2022 - 02.2023
Bachelor of Arts - Film/Criminology
University of Queensland
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