Hailey Maher
Engadine,NSW
Summary
Dynamic professional with a proven track record in multitasking and organization, honed at Kemp Recruitment. Excelled in process improvement, boosting efficiency by streamlining timesheet processing. Skilled in verbal and written communication, ensuring seamless team collaboration and customer satisfaction. Achieved significant milestones in training and development, enhancing team capabilities.
Overview
20
20
years of professional experience
Work History
Bookings Consultant/Administrative Assistant
Kemp Recruitment
Sutherland, NSW
09.2021 - Current
- Clearing out our national inbox and answering or forwarding queries to the correct location.
- Process timesheets daily and in preparation of weekly pay run. (up to 300-400 timesheets a week)
- Prepare weekly reporting using excel.
- Liase with different offices to ensure their queries are met.
- A high level of attention to detail and effective time management skills
- Ability to troubleshoot a variety of problems including technical
- Comfortable working in a small team environment and dealing with multiple work requests.
- Assist with the bookings team, including conducting interviews.
- Event Organizer including Birthdays, Anniversaries Christmas parties and general team building gatherings/activities
Scheduling / Intake Coordinator
CleverCare Now
11.2019 - 09.2021
- Create and maintain schedules for home healthcare aides (staff)
- Arrange or organize schedules for clients and/or patients in line with healthcare plans and availability of healthcare personnel that will attend to them (patients)
- Ensure scheduling systems are properly maintained
- Show respect for patients/clients by maintaining confidentiality
- Keep the team manager updated as regards conflict in schedules
- General administration duties
Store Manager
Rent a Space Self Storage
05.2017 - 03.2018
- Provide current, past and prospective customers with exceptional customer service
- Achieve sales targets for storage units and merchandise items on a monthly basis
- Order stock when required
- Make regular phone calls to overdue customers to advise them of the status of their account and to organise payment
- Ensure customer details are current
- Preparing storage agreements for new customers and filing the agreements with all relevant paperwork
- Treat all customer information confidentially
- Take payments from customers; in the form of cash, eftpos, credit card and allocation of payments made into the stores bank account
- Identifying and reporting maintenance requirements
- Ensuring they are addressed in priority order
Client Relations / Customer Service
Circuit Travel
05.2016 - 05.2017
- To handle calls to provide expert knowledge and exceptional customer service to retail travel agents and where required, to tour participants in relation to all Globus products
- To actively promote and sell value added products and services associated with our broad range of tour packages
- To identify and offer solutions to ensure customer's needs are met
- To investigate and successfully resolves all client relation enquiries
- To respond to all client relation enquiries in writing to retail travel consultants and tour customers
- To make executive decisions to authorize compensatory action for customers under $200
- To liaise extensively with overseas offices, investigating a broad range of issues, to ensure the provision of quality customer service
Warehouse Storeperson (Casual)
Flag Monkey
02.2015 - 05.2016
- Pick and pack all new orders and dispatch them at the end of each shift
- Put away stock on the shelves from new deliveries and returns
- Maintain the warehouse in an organized manner – keep it tidy and keep stock supplies in a logical place
- Responsible for warehouse administration tasks such as labeling new stock and advising Nikki of items which need replenishment
- Stocktakes as required
- Other administration tasks as required which can be performed from home, such as updating Flag Monkey flyers or flag brochures
Global Operations/Reservations Support Consultant
Flight Centre/ Infinity Holidays
11.2007 - 10.2010
- Searching confirmation for Flight Centre’s wholesale agents
- Resolve any queries or problems for our suppliers
- Call our suppliers chasing confirmation
- Action Queues
- Help train new staff/current staff new tasks
Reservations Sales Consultant
Trafalger Tours
12.2007 - 04.2008
- Create & update travel bookings - land and air
- Build sales & up sell additional products
- Effectively handle each customer’s requests over the phone
- Meet and exceed expected customer service levels
Documentation Consultant
The Travel Corporation
03.2007 - 12.2007
- Issue the tour vouchers, accommodation vouchers, airport transfers and airline tickets for the above companies
- All checked and then sent to the travel agent
- Attention to detail required
Checkout/Registers
Coles Supermarkets
03.2006 - 03.2007
- Direct Face to face Customer Service
- Serving customers and swiping their groceries
- Cleaning of the Registers
- Cash Handling
Picker and Packer
Susan Corporation National Distribution Centre
01.2005 - 12.2005
- Picking and packing of ladies’ fashion items and other value-added products to their 200 stores nation wide
- Organizational skills were also required
Education
Certificate III Tourism - wholesale, retail
Sutherland College TAFE
Loftus Campus, Australia01.2006
Year 10 High School Certificate -
Engadine High School
Sydney, Australia01.2004
Skills
- Multitasking and organization
- Verbal and written communication
- Attention to detail
- Process improvement
- Continuous improvement
- Training and development
- Time management
- Team collaboration
- Reports and documentation
References
References available upon request.
Timeline
Bookings Consultant/Administrative Assistant
Kemp Recruitment
09.2021 - Current
Scheduling / Intake Coordinator
CleverCare Now
11.2019 - 09.2021
Store Manager
Rent a Space Self Storage
05.2017 - 03.2018
Client Relations / Customer Service
Circuit Travel
05.2016 - 05.2017
Warehouse Storeperson (Casual)
Flag Monkey
02.2015 - 05.2016
Reservations Sales Consultant
Trafalger Tours
12.2007 - 04.2008
Global Operations/Reservations Support Consultant
Flight Centre/ Infinity Holidays
11.2007 - 10.2010
Documentation Consultant
The Travel Corporation
03.2007 - 12.2007
Checkout/Registers
Coles Supermarkets
03.2006 - 03.2007
Picker and Packer
Susan Corporation National Distribution Centre
01.2005 - 12.2005
Certificate III Tourism - wholesale, retail
Sutherland College TAFE
Year 10 High School Certificate -
Engadine High School
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