- I enjoy helping others and giving back to the community
- Creating memories with my family
- The outdoors and camping
- Photography
Hailey McEwan
94 Fairholme Blvd, Berwick,VIC
Summary
Empathetic kind-hearted, companionate individual who loves working hard with a can-do attitude. I pride myself on my exceptional customer services and problem solving skills and having the natural ability to be able to communicate and connect with people on their individual level. I complete any task set out to me in a prompt and professional manner with efficiency and care.
Overview
20
20
years of professional experience
Work History
Rail Safety Worker
Track Protection Australia
01.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Hospitality Worker
Nerim South General Store
01.2023 - 03.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Telstra Customer Service Consultant & Manager
Telstra Retail
12.2014 - 12.2021
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
- Collaborated with team members to share best practices and improve overall performance within the department.
- Enhanced team communication through regular briefings, fostering a more cohesive working environment for better productivity levels.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
Business Development Manager
Telstra
10.2007 - 12.2014
- Built long-lasting client relationships through consistent communication, trust-building activities, and excellent customer service.
- Implemented innovative sales tools and techniques to improve team productivity and streamline the sales process from initial contact through deal closure.
- Provided ongoing training for team members to ensure they were equipped with the necessary skills and knowledge to succeed in their roles.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Built relationships with customers and community to establish long-term business growth.
Hospitality Worker
Viva Latte
03.2005 - 01.2007
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Education
High School Diploma -
Warragul Regional College
Warragul, VIC11-2007
Skills
- Cleaning
- Customer service
- Attention to detail
- Relationship building and management
- Goals and performance
- Problem resolution
- Time management
- Multitasking
- Organizational skills
Accomplishments
During my time as a customer service consultant at Telstra I received positive feedback and commendation emails,customers whom i established strong and trusting relationships through my ability to resolve their issues and connect with them on a personal level.
AWARDS
- 2009 – Customer sales & service Award.
- 2010 – Email received from David Thodey(CEO) Thanking me for the feedback he received from my customer.
- 2011 - MAX Customer experience Award – (Sent from Scott Downing)
- 2014 – MVP certificate. Most NPS Advocates & highest sales points.
- 2015 – Most valuable player award across all categories.
- 2016 – Sales & customer service champion Award.
- 2018 - Top 5 sales Award.
- 2019 – Customer Advocacy Award. Having the highest NPS scores across the company
- 2019 – Management Award – best performance and KPIs met
- 2020 – The Clifton Award. For being positive about and adaption to the new sales structure and computer systems implemented across the company.
Interests
Timeline
Hospitality Worker
Nerim South General Store
01.2023 - 03.2024
Rail Safety Worker
Track Protection Australia
01.2022 - Current
Telstra Customer Service Consultant & Manager
Telstra Retail
12.2014 - 12.2021
Business Development Manager
Telstra
10.2007 - 12.2014
Hospitality Worker
Viva Latte
03.2005 - 01.2007
High School Diploma -
Warragul Regional College
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