Hailey Shanks

Please know my job description at Hilltop Hair and Beauty, is the same as Haze Hair.

• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
• Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
• Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Processed payments, entering sales in register for prompt customer service.
• Boosted salon revenue by upselling hair care products and services based on individual client needs.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
• Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.