HAILEY THEMAR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bakers Delight
04.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Waitress
The Boatshed
10.2020 - 01.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Arts - Social Work
University of Wollongong
Wollongong, NSW2024
High School Diploma -
Woolooware High School
Woolooware, NSW2022
Skills
- Sales Expertise
- Credit Card Payment Processing
- Senior Leadership Support
- Staff Training
- Sales and Upselling
- Managing Multiple Tasks
- Money Handling Abilities
- Issue and Complaint Resolution
Accomplishments
I began ballet when I was 5 years old and continued to pursue it through examinations, competitions, and performances to a high standard. I have now been dancing for 14 years and have received many scholarships from my dance studio and the Royal Academy of Dance, among other achievements. Ballet has taught me discipline and the importance of dedication and hard work through hours of training every week.
Timeline
Customer Service Representative
Bakers Delight
04.2021 - Current
Waitress
The Boatshed
10.2020 - 01.2021
Bachelor of Arts - Social Work
University of Wollongong
High School Diploma -
Woolooware High School
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