Hailey Ward

• Managed and supervised staff, providing clear direction and assigning tasks to maintain cafe standards and operational efficiency.
• Opened and closed café, managed cash drawer, and secured register records to ensure accurate financial tracking.
• Resolved customer concerns, handled complaints, and maintained welcoming service standards.
• Enforced health, safety, and sanitation practices throughout cafe work areas.
• Provided flexible support across three locations, assisting various teams to ensure seamless operations.

• Served customers efficiently while ensuring accurate order completion.
• Handled fast, busy shifts with confidence and a positive attitude, ensuring customer satisfaction.
• Tracked stocktake and refilled store inventory at shift's end, maintaining operational readiness.
• Monitored food stock and expiry dates to ensure cleanliness, confirming each item is following its shelf life.

● Greeted guests upon arrival to create a welcoming atmosphere., managed seating and assisted with hosting duties.

● Assisted chefs with food preparation, cooking and kitchen operations.

● Supported kitchen staff with cleaning, dishwashing and maintaining food safety and hygiene standards.

• Delivered room service orders promptly across 4 floors and collection of used dishes and trays.