Summary
Overview
Work History
Skills
Certification
Interests
Timeline
Generic

Hailey Watson

Summary

Professional with high standards and focus on achieving impactful results. Known for delivering strategic insights and actionable business plans that drive growth. Collaborative team player with strong emphasis on adapting to evolving business needs. Expertise in financial planning and market analysis.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Advisor

Electrical Experts
01.2024 - Current
  • Recommended initiatives to improve performance and maximize return on sales incentives.
  • Developed strong relationships with clients, ensuring trust and open communication throughout the advisory process.
  • Developed long-term growth plans based on extensive research and analysis of market trends, allowing businesses to remain competitive in a constantly evolving landscape.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Streamlined the debt recovery process for increased efficiency by utilizing advanced software tools and data analysis techniques.
  • Optimized workflow efficiency by regularly updating account statuses based on payment arrangements or changes in debtor circumstances.
  • Improved communication with clients through proactive outreach, offering tailored repayment solutions for a successful collection process.
  • Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
  • Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
  • Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
  • Enhanced company cash flow by diligently negotiating payment arrangements with clients in financial distress.
  • Achieved timely collections by consistently monitoring outstanding debts and communicating with debtors professionally.

Administration 2IC

Harvey Norman Bunbury
05.2024 - 01.2025
  • Reviewed employee concerns and new opportunities to
    drive business strategies.
  • Prepared annual data to determine metrics for
    operational performance.
  • Provided quality clerical support through data entry,
    document management, email correspondence, and
    overseeing operation of office equipment.
  • Maintained filing system and organized customer
    documents for easy retrieval of information.
  • Maintained accurate records of customer payments.
  • Entered invoices requiring payment and disbursed
    amounts via check, electronic transfer or bank draft.
  • Reconciled accounts receivable to general ledger.
  • Encoded and cancelled cheques using bank machines.
  • Used data entry skills to accurately document and input
    statements.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.

Operations Manager

Harvey Norman Computers
11.2023 - 05.2024
  • Established positive and effective communication among
    unit staff and organization leadership, reducing
    miscommunications, and missed deadlines.
  • Developed and maintained relationships with external
    vendors and suppliers.
  • Managed inventory and supply chain operations to
    achieve timely and accurate delivery of goods and
    services.
  • Developed and implemented strategies to maximize
    customer satisfaction.
  • Directed initiatives to improve work environment,
    company culture or overall business strategy.
  • Handled problematic customers and clients to assist
    lower-level employees and maintain excellent customer
    service.
  • Increased profit by streamlining operations.

Manager

JD's Music Tuition
07.2022 - 01.2024
  • Cross-trained existing employees to maximize team
    agility and performance.
  • Developed and maintained relationships with customers
    and suppliers through account development.
  • Maintained professional, organized, and safe
    environment for employees and patrons.
  • Maximized performance by monitoring daily activities
    and mentoring team members.
  • Resolved staff member conflicts, actively listening to
    concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working
    conditions for workers.
  • Opened and closed location and monitored shift changes
    to uphold successful operations strategies and maximize
    business success.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Administrator

Australind Mobile Mechanics
02.2021 - 02.2022
  • Maintained personnel records and updated internal
    databases to support document management.
  • Frequently inspected production area to verify proper
    equipment operation.
  • Gathered, organized and input information into digital
    database.
  • Helped meet changing demands by recommending
    improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product
    and service improvements.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.

Barista / All Rounder

Miami Bakehouse
08.2017 - 12.2021
  • Maintained and operated espresso machines, blenders,
    commercial coffee brewers, coffee pots, and other
    equipment.
  • Maintained regular and consistent attendance and
    punctuality.
  • Operated espresso machines and commercial coffee
    brewers to create beverages.
  • Listened carefully to customer requests and created
    personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas
    daily.
  • Trained new employees, sharing knowledge and
    expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement
    and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic
    periods to promote fun, positive environment.

Skills

  • Operations management
  • Organizational development
  • Human resources management
  • Planning and execution
  • Customer service management
  • Training and mentoring
  • Continuous improvement
  • Strategic planning
  • Business analysis

Certification

  • Certificate III Business
  • Certificate III Music Industry
  • Working with Children Check

Interests

  • South West Wind and Jazz Orchestra
  • Philharmonic South West Orchestra

Timeline

Administration 2IC

Harvey Norman Bunbury
05.2024 - 01.2025

Business Advisor

Electrical Experts
01.2024 - Current

Operations Manager

Harvey Norman Computers
11.2023 - 05.2024

Manager

JD's Music Tuition
07.2022 - 01.2024

Administrator

Australind Mobile Mechanics
02.2021 - 02.2022

Barista / All Rounder

Miami Bakehouse
08.2017 - 12.2021
Hailey Watson