HaiLian WU
Kellyville
Summary
Skilled Support Worker with a track record of enhancing client wellbeing at Elder Australian Chinese Homes. Excelled in providing emotional support and daily living assistance, fostering independence and community integration. Demonstrated proficiency in critical thinking and empathy, significantly improving client satisfaction and outcomes.
Professional caregiver with strong background in providing comprehensive support services. Adept at fostering collaboration within teams and ensuring needs are met efficiently. Skilled in crisis intervention, emotional support, and daily living assistance. Reliable and adaptable, consistently contributing to positive outcomes for clients and colleagues.
Reliable support worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Worker
Three Bridge
10.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Promoted community integration by providing extensive physical, emotional and social support.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
Support Worker
Elder Australian Chinese Homes ( NSW) Co. Limited
10.2019 - 09.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Promoted community integration by providing extensive physical, emotional and social support.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
Education
High School Diploma -
First Base Training
Level 6, Suite 609, 159-175 Church St, Parramatta10-2019
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Active listening
- Confidentiality and privacy
- Daily living assistance
- Behavioral support
- Mobility assistance
- Transportation assistance
- Meal planning and preparation
- Meal preparation
- Skill development
- Community integration
- Critical thinking
- Conflict resolution
- Empathy and patience
Certification
- First Aid Certification
- NSW Driver's License
- Certified III in Individual Support (Ageing, Home and Community)
Languages
Chinese
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Limited Working
Timeline
Support Worker
Three Bridge
10.2020 - Current
Support Worker
Elder Australian Chinese Homes ( NSW) Co. Limited
10.2019 - 09.2020
High School Diploma -
First Base Training
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