Hailie Pastras

• Conducted training and mentored team members to promote productivity and commitment to friendly service
• Striving to do better and bring in extra business for the company which lead me to meeting all my KPI’s
• Created customer support strategies to increase customer retention.
• Coached team members on best practices for exceptional customer service, boosting overall performance levels.
• Enhanced client satisfaction by addressing concerns and providing timely solutions.
• Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Established team priorities, maintained schedules and monitored performance.
• Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
• Initiated feedback loops for continuous learning from both internal teams and external clients.
• Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
• Reduced turnaround times on client requests by streamlining work processes.

• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Collaborated with team members to accomplish sales goals and improve overall store performance.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Processed transactions accurately, balancing cash registers at the end of each shift.
• Answered incoming calls and emails to provide product information, features and benefits.

-taking orders from customers and building customer relations

-upselling products and food to gain further success for the company

-learning the work force at early age and going through tough challenges.

-dealing with customer complaints and creating solutions to avoid further problems

-working in fast pace environments