Hainoame Lui
Taylors Hill
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
CIVICA
Melbourne, VIC
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Completed customer applications and updated records to reflect current information.
Customer Service Representative
Toll Logistics
VIC
04.2018 - 01.2023
- Responded to telephone inquiries and complaints following standard operating procedures
- Conferred with customers by phone or in person to provide product or service information
- Followed up with customers regarding product functionality and overall satisfaction
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
- Remained open to feedback from supervisors and peers to build and improve customer service skill set
Customer Service Operator
Direct Connect
VIC
08.2016 - 01.2018
- Responded quickly and professionally to meet customer needs and resolve problems
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Participated in ongoing training to enhance own job skills and knowledge
- Determined charges for services requested, collect deposits or payments, or arrange for a billing
- Worked independently and with coworkers to complete tasks
Volunteer Missionary
The Church of Jesus Christ of Latter Day Saints
01.2014 - 01.2016
- Served a voluntary mission for the Church of Jesus Christ of Latter Day Saints
Education
Diploma - Nursing
Victoria University
01.2023
High School Diploma - undefined
Keilor Downs Secondary College
12.2013
Certificate II - Health Support Services
Victoria University
12.2013
Certificate III - Allied Health Assistance
Victoria University
12.2013
Skills
- Cultural Sensitivity
- Calm and Professional under Pressure
- Customer Service and Assistance
- Dependable and Reliable
- Customer service
- Active listening
LANGUAGES
English
Tongan
Timeline
Customer Service Representative
CIVICA
04.2024 - Current
Customer Service Representative
Toll Logistics
04.2018 - 01.2023
Customer Service Operator
Direct Connect
08.2016 - 01.2018
Volunteer Missionary
The Church of Jesus Christ of Latter Day Saints
01.2014 - 01.2016
High School Diploma - undefined
Keilor Downs Secondary College
Certificate II - Health Support Services
Victoria University
Certificate III - Allied Health Assistance
Victoria University
Diploma - Nursing
Victoria University