Hai Yen Le
Melbourne,Victoria
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Yum Cha Waitress
Golf Leaf Restaurant
07.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new servers on restaurant policies and procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Rotary Club Volunteer
School Rotary Club Advisor
02.2020 - Current
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided administrative support to department leads to help organize events and fundraisers.
Seller Volunteer
C&H Fruits And Vegetables Shop
10.2018 - 01.2020
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Utilized product knowledge to educate customers on features and benefits.
- Contributed to team objectives in fast-paced environment.
Education
No Degree - Math Methods, HHD, English, Chemistry, Biology.
Charles La Trobe P-12 College
235 Kingsbury Dr, Macleod VIC 308511.2024
Skills
- Safe Food Handling
- Dining Area Maintenance
- Customer Service
- Order Accuracy
- Hospitality Service Expertise
- Ordering Procedures
- Daily Specials Memorization
- Performance Improvement
- Table setting
- Positive attitude
- Strong multitasking
- Order taking
Accomplishments
- Achieved the Rotary Scholarships through effectively helping and volunteering in school activities and events
- Achieved Multiple school awards (Academic Excellent in Maths, Leadership award in school, etc.) through sufficiently completing school work with top quality, displaying the school's R.E.A.L values of Respect, Excellent, Acceptance, and Leadership in and outside of school.
Certification
- Achieved Certificate for Year 12 Studies for completing the course of study in Vietnamese Second Language presented by The Victorian School of Languages.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Yum Cha Waitress
Golf Leaf Restaurant
07.2021 - Current
Rotary Club Volunteer
School Rotary Club Advisor
02.2020 - Current
Seller Volunteer
C&H Fruits And Vegetables Shop
10.2018 - 01.2020
No Degree - Math Methods, HHD, English, Chemistry, Biology.
Charles La Trobe P-12 College
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