Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Haiyin Wu

Sydney,TCP Training

Summary

Entrepreneurial shop owner with experience owning and managing a retail business, housing several and products and brands. Experience coordinating with vendors and representatives personally, marketing products to appeal to customers and managing bookkeeping expenses. Friendly and upbeat with excellent networking traits.

Overview

18
18
years of professional experience

Work History

Shop Owner

Self employed
Wukang, Zhijiang
01.2010 - 05.2024
  • Analyzed financial statements to identify areas of improvement for cost savings.
  • Planned in-store displays to attract shoppers and promote products.
  • Maintained inventory levels by ordering stock as needed.
  • Created a customer loyalty program to reward repeat customers.
  • Coordinated deliveries of goods from suppliers in a timely manner.
  • Developed and implemented marketing strategies to increase sales.
  • Provided excellent customer service to ensure customer satisfaction.
  • Processed payments, calculated taxes, and prepared invoices for customers.
  • Assisted with product development to create new items for the store.
  • Handled customer inquiries, complaints, and returns professionally.
  • Inspected merchandise before stocking it on shelves or selling it online.
  • Reviewed financial statements regularly to assess profitability of operations.
  • Analyzed sales data to identify opportunities for growth.
  • Researched industry trends to stay current on market changes.
  • Prepared for new product lines and seasonal changes by running in-store and online clearance events.
  • Increased business by developing new marketing and promotional strategies.

Hotel Front Desk Clerk

Milan Hotel
Hangzhou, Zhijiang
12.2008 - 07.2010
  • Processed payments from customers for room charges and incidentals.
  • Verified accuracy of billing invoices prior to submitting them for payment processing.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Assisted guests with check-in and check-out procedures as needed.
  • Maintained daily records of room availability and rates.
  • Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
  • Greeted guests in a professional and friendly manner.

Property Management Assistant

Hong Kong United Group
Hangzhou, Zhijiang
01.2006 - 01.2007
  • Provided support for the leasing team during peak times such as move-ins and move-outs.
  • Prepared invoices for payment processing according to company policies.
  • Maintained positive relationships with tenants by responding promptly to inquiries and requests.
  • Compiled detailed reports on property conditions, occupancy rates and financial performance.
  • Organized community events such as open houses and tenant appreciation days.
  • Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.

Education

High School Diploma -

Deqing High School
Deging Zhejiang
09-2006

Some College (No Degree) - International Trading

Zhejiang Gongshang University
Zhejiabg Hangzhou

Skills

  • Sales strategy development
  • Seasonal promotions
  • Sales mastery
  • Returns and exchanges
  • Shipment Tracking
  • Community Engagement

Affiliations

  • Mother of a Child(11 Years)
  • Sport and Fitness Freak

Languages

Chinese (Mandarin)
Native/ Bilingual
English
Professional

Timeline

Shop Owner

Self employed
01.2010 - 05.2024

Hotel Front Desk Clerk

Milan Hotel
12.2008 - 07.2010

Property Management Assistant

Hong Kong United Group
01.2006 - 01.2007

High School Diploma -

Deqing High School

Some College (No Degree) - International Trading

Zhejiang Gongshang University

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Haiyin Wu