Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Haja Fofanah

444/73 Lake Street Caroline Springs,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I'm a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Community Services

NDIS Australia
Melbourne, Victoria
06.2015 - 11.2018
  • Addressed questions and concerns from general public, resolving problems promptly to promote community satisfaction.
  • Collaborated with community members to educate public regarding issues such as drug abuse prevention and traffic safety.
  • Directed proper use of program facilities by staff and general public.
  • Presented program developments to community, city council, and city manager.

Complex Key Worker

independence Australia
Melbourne, Vic
  • Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
  • Organized work area at end of shift to ensure it is ready for next day's production run.
  • Communicated regularly with supervisors regarding progress of projects and completed tasks.
  • Monitored food intake of residents, recording daily meal counts on required forms.
  • Provided assistance with feeding residents, ensuring their dietary needs were met.
  • Developed and established professional working relationships with staff from various levels both within and outside department.
  • Attended regularly scheduled safety meetings and upheld protocol for lasting compliance and workplace health.
  • Carried out individual work in various capacities to promote business and achieve assigned goals.
  • Peck feeding
  • Managed challenging behavior from clients in a calm manner by utilizing de-escalation techniques.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Assisted clients with personal care, such as showering and dressing.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Helped clients develop coping mechanisms, technical abilities and job skills.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Facilitated weekly group meetings, listened, offered compassion and supported members.
  • Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.

Education

Diploma Of Community Services - Family And Community Services

National Career Institute
05-2021

Certificate IV - Disability Studies

Guidestar Training And Professional Services
Footscray, VIC
07-2018

Certificate IV - Ageing Support

Guidestar Training And Professional Services
Footscray, VIC
07-2018

Certificate III in Children's Services - Child Care Services Management

Management Institute of Australia
11-2014

Medical Assistant - Medical Assisting

Pennsylvania Institute Of Technology
Pennsylvania, Philidelphia

Skills

  • Cultural Competency
  • Negotiations
  • Social Networking Expert
  • Self-Starter
  • Partnership Development
  • Volunteer Management
  • Coaching and Mentoring
  • Staff Oversight
  • Training and Mentoring
  • Staff Training and Development
  • Team Training and Development
  • Employee Scheduling
  • Spreadsheet Development
  • Life Skills Development
  • Client Education
  • Daily Living Requirements
  • Disability Services
  • Incident Reports
  • Risk Assessments
  • Case Management
  • Relationship Building
  • Client Transportation
  • Daily Living Assistance
  • Elderly Care
  • Disability Awareness
  • Feeding Assistance
  • Youth Services
  • Team Leadership

references

Lilian Poni                                                      Louis Rowe

Key Accountant                                            Client Services Manager

Lilian.Poni@iagroup.org.au                          Louis.Rowe@iagroup.org.au

0427367875 or 0434101270                       0394180436 or 0403046797

Timeline

Community Services

NDIS Australia
06.2015 - 11.2018

Complex Key Worker

independence Australia

Diploma Of Community Services - Family And Community Services

National Career Institute

Certificate IV - Disability Studies

Guidestar Training And Professional Services

Certificate IV - Ageing Support

Guidestar Training And Professional Services

Certificate III in Children's Services - Child Care Services Management

Management Institute of Australia

Medical Assistant - Medical Assisting

Pennsylvania Institute Of Technology

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Haja Fofanah