Haja Timbo
Summary
Dynamic professional with a proven track record at Suncorp, enhancing customer satisfaction through expert resolution of inquiries and issues. Excelled in a high-volume environment, achieving sales and service targets with a blend of strong communication skills and computer literacy. Recognized for reliability and a team-spirited approach, adept at fostering cultural sensitivity across diverse customer bases.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Suncorp
Brisbane, QLD
02.2024 - 11.2024
- Handling inbound calls and inquiries offering solutions tailored to customers needs
- Managed high call volume while maintaining a courteous and professional demeanour.
- Achieving sales and service target set for cars and home insurance
- Assisting new and existing customers by providing detailed information about insurance product and services
- Maintaining up to-to- date knowledge of insurance product and polices
Assurance Staff Member
TSA Group
Brisbane, QLD
08.2023 - 02.2024
- Maintained up-to-date knowledge of industry regulations, accounting standards, and auditing techniques to ensure compliance.
- Assisting customer with various type of technical issues via email,Live chat and telephone
- Dispatched technician to perform onsite service to mitigate problem beyond scope of telephone troubleshooting
- Inspected documents such as contracts, invoices and purchase orders for accuracy. Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Ran diagnostic test on networks to detect any potential problems of outage, maintained customer networks by monitoring performance, resolving problems and providing ongoing maintenance
Service Officer
Services Australia
Brisbane, QLD
06.2021 - 07.2023
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Selected to be Technical support for the National Pilot for the Centrelink Virtual service center
- Processing & Granting customer payments. Scheduling, rescheduling and cancelling appointments
- Assisting customer with Medicare & Centrelink enquiries
- Undertaking high volume internal and external calls in a professional and timely manner
- Conducting video appointment to confirm customer identities on their record.
Education
Diploma - Business
Careers Australia Education Institute
Brisbane11-2016
Skills
- Ability to communicate effectively with diverse range of colleagues and customers
- Great computer literacy with the ability to learn new systems
- Highly responsible and reliable
- High level of planning with strong sense of urgency and priority
- Team spirited-flexible and supportive team member
- Call controlling, Call handling
- Cultural Sensitivity
Certification
Certificate III in Business
Certificate III in Information, Digital Media and Technology
Certificate III in Hospitality
Timeline
Customer Service Specialist
Suncorp
02.2024 - 11.2024
Assurance Staff Member
TSA Group
08.2023 - 02.2024
Service Officer
Services Australia
06.2021 - 07.2023
Diploma - Business
Careers Australia Education Institute