Haja Timbo
Summary
Dynamic professional with a proven track record at Suncorp, enhancing customer satisfaction through expert resolution of inquiries and issues. Excelled in a high-volume environment, achieving sales and service targets with a blend of strong communication skills and computer literacy. Recognized for reliability and a team-spirited approach, adept at fostering cultural sensitivity across diverse customer bases.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Suncorp
02.2024 - 11.2024
- Handling inbound calls and inquiries offering solutions tailored to customers needs
- Managed high call volume while maintaining a courteous and professional demeanour.
- Achieving sales and service target set for cars and home insurance
- Assisting new and existing customers by providing detailed information about insurance product and services
- Maintaining up to-to- date knowledge of insurance product and polices
Assurance Staff Member
TSA Group
08.2023 - 02.2024
- Maintained up-to-date knowledge of industry regulations, accounting standards, and auditing techniques to ensure compliance.
- Assisting customer with various type of technical issues via email,Live chat and telephone
- Dispatched technician to perform onsite service to mitigate problem beyond scope of telephone troubleshooting
- Inspected documents such as contracts, invoices and purchase orders for accuracy. Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Ran diagnostic test on networks to detect any potential problems of outage, maintained customer networks by monitoring performance, resolving problems and providing ongoing maintenance
Service Officer
Services Australia
06.2021 - 07.2023
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Selected to be Technical support for the National Pilot for the Centrelink Virtual service center
- Processing & Granting customer payments. Scheduling, rescheduling and cancelling appointments
- Assisting customer with Medicare & Centrelink enquiries
- Undertaking high volume internal and external calls in a professional and timely manner
- Conducting video appointment to confirm customer identities on their record.
Education
Diploma - Business
Careers Australia Education Institute
Brisbane11-2016
Skills
- Ability to communicate effectively with diverse range of colleagues and customers
- Great computer literacy with the ability to learn new systems
- Highly responsible and reliable
- High level of planning with strong sense of urgency and priority
- Team spirited-flexible and supportive team member
- Call controlling, Call handling
- Cultural Sensitivity
Certification
Certificate III in Business
Certificate III in Information, Digital Media and Technology
Certificate III in Hospitality
Timeline
Customer Service Specialist
Suncorp
02.2024 - 11.2024
Assurance Staff Member
TSA Group
08.2023 - 02.2024
Service Officer
Services Australia
06.2021 - 07.2023
Diploma - Business
Careers Australia Education Institute
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