Hajer Abdel Halim
Amazon
PUNCHBOWL,NSW
1
Certification
8
years of professional experience
Achieved improved operational efficiency through effective training in customer service.,Obtained first aid certification while ensuring safety in child-focused environments and passing police checks.,Contributed to team success by mentoring colleagues and driving continuous improvement initiatives.
Work History
Inbound Stower & Learning Ambassador
3 Years 11 Months- Scanned and accurately placed products in designated bar-coded locations.
- Inspected items for defects, escalating issues to Problem Solvers.
- Consistently met productivity targets while ensuring quality control and safety.
- Trained and coached new hires on stowing procedures and safety guidelines.
- Provided feedback to optimise team performance and maintain operational standards.
Social Media Representative
10 Months- Assisted customers with inquiries on social media while promoting engagement and resolving issues.
- Contributed to social media strategy discussions and updated product knowledge.
- Created captivating content strategies to boost brand presence on social media platforms.
- Implemented best practices for community management, fostering positive customer interactions online.
- Developed engaging content strategies to enhance brand visibility across social media platforms.
Retail Assistant
2 Years 1 Month- Delivered personalised customer service to ensure a positive shopping experience.
- Provided styling advice, assisting customers with product selection and fitting room needs.
- Processed sales transactions and handled returns, ensuring efficiency and customer satisfaction.
- Replenished merchandise on shelves and maintained visually appealing displays according to brand standards.
- Collaborated with team members to meet store sales targets and performance metrics.
- Supported inventory control, including stock checks and maintaining accurate records.
Junior Fashion Administrator
1 Year 4 Months- Managed student enrolment, scheduled appointments, and handled administrative tasks.
- Delivered campus tours and provided prospective student interviews.
- Managed front-desk operations, including answering calls, handling inquiries, and scheduling appointments.
- Coordinated student enrolment, facilitated interviews, and conducted personalised campus tours for prospective students.
- Organised and maintained student records, including attendance and assessment results, ensuring data accuracy.
- Assisted with planning and execution of college events, including styling for graduation parades.
- Managed office supplies and coordinated stocktake to ensure efficient operations.
Retail Assistant
3 Months- Delivered customer service with styling advice and upselling techniques.
- Monitored budgets, assisted with staff coaching, and visual merchandising.
- Resolved customer issues and ensured a positive shopping experience.
Education
Diploma - Children’s Services
Diploma - Fashion Design
Certificate IV - Fashion Business
Skills
Met productivity and quality objectives consistently.
Aided in training and mentoring team members utilizing effective communication techniques.
Supported problem-solving efforts with careful attention to detail.
Handled multiple tasks while focusing on deadlines.
Certification
- First Aid Certification
- Working with Children Check
- Police Check
Accomplishments
- Rank top 10% for quality and productivity frequently in my role as a stower at Amazon
Timeline
Inbound Stower & Learning Ambassador
Amazon
09.2022 - CurrentRead More
Social Media Representative
Woolworths Head Office
09.2021 - 07.2022Read More
Retail Assistant
Zara
10.2019 - 11.2021Read More
Junior Fashion Administrator
FBI Fashion College
05.2018 - 09.2019Read More
Retail Assistant
Chariot Boutique
02.2018 - 05.2018Read More
Certificate IV from Fashion Business
Read More
Diploma from Fashion Design
Read More
Diploma from Children’s Services
Read More