Hajir Alshanfari
Summary
To leverage my hardworking nature and pursue a bachelor's degree in criminology while actively seeking opportunities to learn and apply my knowledge in various roles. I have a proven track record of leading both voluntary and professional teams in customer service fields, demonstrating excellent command. With fluency in multiple language, I possess a solid unders of cultural diversity. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Pandora Jewellery
11.2023 - Current
- Proactively identified customers requiring assistance and merchandise in need for replenishment, ensuring a seamless shopping experience and well-stocked inventor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- The ability to think critically and analyze specific situation.
- willingness to learn, develop and self motivate, enforcing further improvements in communication and comprehension with our customers.
- Deal with problems that may arise on the sales floor with patience and consideration.
Customer Service Sales Representative
Michael Hill Jewellers
10.2023 - 02.2024
- Facilitate sales transactions by advising customers on suitable products that best meet their needs and encourage purchases - conversion into purchases more than the company average
- Ensured timely payments, returns and exchange in line with the approved stores policies
- Kept detailed records of daily activities through online customer database.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Customer Service Representative
Royal Stacks
11.2021 - 04.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor's of Criminology and Social Justice Studies -
La Trobe University
12.2023
Skills
- Highly self-motivated professional with strong intrinsic drive to excel and achieve results
- Able to prioritise tasks effectively, ensuring efficient allocation of time and resources to maximise productivity
- Professional telephone demeanour
- Comprehensive & coordinated the end-to-end management of customer orders (ensuring timely delivery/customer satisfaction
- Team collaboration with excellent verbal and written communication
- Performance review and multitasking
- Understanding Customer Needs
- Provided exceptional customer service by answering queries, informing customers on sale/promotion, etc
- Verbal and written communication
- Skilled in decision making, conflict resolution and strategic planning, and interpersonal skill
- Translation and Interpretation Services
- Office equipment proficiency
- Ability to stay calm during emergencies and empathy
Languages
English
Arabic
Urdu
Timeline
Customer Service Representative
Pandora Jewellery
11.2023 - Current
Customer Service Sales Representative
Michael Hill Jewellers
10.2023 - 02.2024
Customer Service Representative
Royal Stacks
11.2021 - 04.2022
Bachelor's of Criminology and Social Justice Studies -
La Trobe University
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