Summary
Overview
Work History
Education
Skills
Work Placement
Certificates Licenses
References
Timeline
Generic

HAJIR LAFTA

NSW

Summary

Exceptional Customer Service assistant bringing enthusiasm and eagerness to learn new skills within the retail, hospitably and office dynamics. Focused on maximizing business success by capitalizing on sales and service opportunities.

Overview

7
7
years of professional experience

Work History

Customer Service

Kanz Home
01.2022 - Current
  • Delivered exceptional customer service to customers by greeting, assisting and finalising sales
  • Assisted with packing, storing and visual merchandising
  • Managed online orders with processing and delivery.
  • Increased sales revenue with exceptional customer service and upselling techniques.

Aged Care Cleaning Crew Member

Summit Care home health care
01.2022 - 01.2023
  • Efficient time management and effective cleaning methods to meet deadlines
  • Worked individually and part of a team to complete different tasks in corporate buildings
  • Organized and used industrial cleaning products following safety procedures
  • Support elderly people by assisting with daily activities and personal tasks.

Covid-19 PCR and RAT Testing

Med Lab Pathology
01.2021 - 01.2021
  • Maintained patient personal hygiene & emotional support
  • Administrative tasks including labelling and processing results
  • Ensured privacy policies were followed.

Child Care Casual Educator

MacArthur Agency
01.2019 - 01.2021
  • Developed a schedule and enforced routine as per facility requirements
  • Maintained a safe and comfortable environment and provided age appropriate supervision and discipline for all types of children
  • Worked a flexible roster to meet all requirements and expectations.

Waitress

Kebab Abu Ali
01.2017 - 01.2018
  • Welcoming, seating, taking and serving guest orders
  • Managed Point of Sale Register by utilizing both Cash and Eftpos payments
  • Kept areas clean and tidy
  • Communicated effectively in a small team environment to ensure targets are met.

Education

First aid certificate -

Diploma of Community Services -

MRT College Australia
01.2022

Diploma of Early Childhood Education -

Australian Careers Business College
01.2019

Higher school certificate -

Fairfield high school
01.2017

Certificate 2 in Kitchen Operations -

Fairfield High School
01.2017

Skills

  • Customer Service and Communication Skills
  • Reliable and motivated to work
  • Demonstrated ability to gain knowledge quickly and follow safety precautions
  • Able to speak 2 languages: English and Arabic
  • Working cooperatively in a team and individually
  • Time managed and able to prioritize

Work Placement

  • Woolworths, Stocked shelves. Organizational skills and attention to detail. Cleaning and assisting customers.
  • Fairfield Hospital, Kitchen hand. Prepared and served food.

Certificates Licenses

  • Unrestricted drivers license and insured vehicle.
  • First Aid Certificate with CPR.
  • Working with children’s check.

References

  • Ann Aziz, Cleaning Manager Baptist Care, 0412 607 592
  • Linda, Supervisor at My planet Childcare Centre, 9632 8010

Timeline

Customer Service

Kanz Home
01.2022 - Current

Aged Care Cleaning Crew Member

Summit Care home health care
01.2022 - 01.2023

Covid-19 PCR and RAT Testing

Med Lab Pathology
01.2021 - 01.2021

Child Care Casual Educator

MacArthur Agency
01.2019 - 01.2021

Waitress

Kebab Abu Ali
01.2017 - 01.2018

First aid certificate -

Diploma of Community Services -

MRT College Australia

Diploma of Early Childhood Education -

Australian Careers Business College

Higher school certificate -

Fairfield high school

Certificate 2 in Kitchen Operations -

Fairfield High School

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HAJIR LAFTA