Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
Generic

Hajra Khan

Woking,Surrey

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experiance. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist

ASDA
06.2023 - Current


  • Provided exceptional support during peak hours as well as holidays and special events.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Contributed to sales growth by up-selling additional products or services when appropriate.
  • Delivered prompt service to prioritize customer needs.

Customer Service Officer (Tele-marketing)

Abacus Consulting Group
03.2022 - 06.2023
  • Managing large amounts of incoming calls, generating sales leads through telemarketing, identifying and assessing customers' needs to achieve satisfaction, building sustainable relationships of trust through open and interactive communication, meeting personal/customer service team sales targets and call handling quotas, handling complaints, providing appropriate solutions and alternatives within the time limits, following up to ensure resolution, keeping records of customer interactions, processing customer accounts and filing documents, following communication procedures, guidelines, and policies, taking the extra mile to engage customers

Retail Consultant

Telenor, Pakistan
01.2020 - 03.2022
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Increased sales and customer satisfaction through personalized servicing.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Bachelor of Science - Psychology

Women Institute of Learning
Abbottabad, Pakistan
12.2019

Skills

  • Good hand-eye coordination
  • Excellent attention to details
  • Customer-focused and solution oriented approach
  • Able to perform well in a fast-paced work environment
  • Profound ability to converse clearly and proficiently with customers and co-workers
  • Communication skills - speak fluent English
  • Excellent written and oral communication
  • Complaint Handling
  • Problem Resolution
  • Problem-solving abilities
  • Professional telephone demeanor

Websites

Accomplishments

  • Developed an understanding of brand management and in-store presentation
  • Contributed to consistently good monthly sales figure
  • Contributed effectively to merchandising ideas at team sale meetings
  • Successfully applied the principles of retail selling to meet brand standards

References

Can be provided upon request

Timeline

Customer Service Specialist

ASDA
06.2023 - Current

Customer Service Officer (Tele-marketing)

Abacus Consulting Group
03.2022 - 06.2023

Retail Consultant

Telenor, Pakistan
01.2020 - 03.2022

Bachelor of Science - Psychology

Women Institute of Learning

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Hajra Khan